This is the official American Red Cross blog. (Read our Terms of Use here.)

Blog Goals

  1. To inform and inspire you to talk to each other and your networks about issues we care about.
  2. To provide valuable information – including actions you can take – about preventing, preparing for, and responding to emergencies.
  3. To have a little fun and find ways to collaborate with you.

Questions? Contact socialmedia [at] redcross [dot] org.

If you’re excited about using social media for social good, we would love to share these volunteering opportunities with you:

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We encourage you to participate in this blog via comments. All viewpoints are welcome, but please be constructive. We reserve the right to make editorial decisions regarding submitted comments, including but not limited to removal of comments.

We will not approve comments that are:

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The comments are moderated, so you may have to be a tiny bit patient in waiting to see them. We will review and post them as promptly as possible during regular business hours (9:00 a.m. – 5:00 p.m. ET).

join the conversation.

We encourage you to comment on this blog. All viewpoints are welcome, but please be constructive. We reserve the right to make editorial decisions regarding submitted comments, including but not limited to removal of comments. The comments are moderated, so you may have to be a tiny bit patient in waiting to see them. We will review and post them as promptly as possible during regular business hours (Monday through Friday, 9:00 – 5:00). Please read our full comment policy.

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  1. dear,wendy i love ur website [redcross.org] it must have took a long time and hard work but i can barley find the history section of red cross and i love it that u really really really help people live life longer i think thats really cool and i want you to have alot of fun with that and help me if somthing goes wrong with my body and i wish you the best of luck on the next 1,000,000,000,000,000,000,000 for the next1,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,009 days well the message is getting pretty long so seeya and i hope you type me soon well like i said typeya later peace……………………………good luck

  2. Got here from Claire’s comment on my blog about your efforts to plug into social media. Very glad to see Red Cross embracing these tools. You’re in my feed reader now.

    Good job!

  3. I live in London and got information about your website from South by South West website.Inspiring keep going

  4. 1. About how much of the amount have American Red Cross Organization have raised over this year?

    2. When did this organization take place and who started?

    3. How does it make you feel when you’re making a difference by helping so many lives?

    4. Out of what activities do you like more?

    5. What do you find most rewarding about working with this organization?

    Sorry i dont think my questions were answered right?

  5. i have worked with RED CROSS before,and loved helping people..the world has given us so much,would do it in a heart beat again.in fact,i would love to go to Cambodia-to releave someone for three weeks or help out for three weeks.Also i worked for Katrina 2005 hurricane,daughter had surgery and i had to go back home.Laporte county Indiana chapter,now im in Ohio 43204. i was going to stay another 3 weeks. So, i hope Red Cross International gets this Terrance

  6. Dear Wendy,

    My name is Angeline Vo. I am currently in a class that blogs on social media and have found fascinating things about companies and charities utilizing social media to its benefits. I used the Red Cross as an example in my blog for my class project. If you have time, you can check out the post. But I was just wondering. I’m citing the American Red Cross Blog on my bibliography and I can seem to find a date for when the cite was constructed. You know on a website if you scroll down to the bottom there is the copyright, the association and the date of publication. I was wondering if you could tell me the date. I know it seems simple and probably not important, but it becomes useful to those who research on your organizations history of social media. Thanks so much! the blog looks great!

  7. Visionary leader Clara Barton is rolling in her grave right now. I just watched a local Seattle news cast, and it was reported that the American Red Cross was handing out food to shoppers waiting in line.

    This seems far from the nation’s premier emergency response organization’s mission. Shoppers are standing in line by choice, not due to an emergency. I believe the shoppers in line are suffering; however, not becasue of some disaster. Future disaster victims will suffer more because the Red Cross is waisting its donations on non-disaster activities.

  8. I would like to volunteer in a clean up mission for Haiti. Please contact I want to help.
    Tanya [personal information redacted]

  9. I received a request for donations for Haiti, from a David Meltzer, from usaredcross.org. Is this legit? I know there will be a lot of phony unscrupulous “Charities” collecting money for this effort. How can we be sure our donations are going to the true red cross?

  10. i have many questions to ask plz email me when you can plz im really happy that you guys went to halp haiti thanks . oh and plz email me back so i can tell you my questions.

  11. I appreciate what you’re doing here on the blog, as well as in the digital (and offline) world 🙂

    Like your presentations … a lot! And just recently I got an interest in non-profit social media connections… keep in touch.

  12. So I am only a freshman at my high school and I keep asking myself “what can I do? I’m only fourteen!” Then i thought of a really great idea. I’m not sure if anyone is already doing this but, I was thinking that maybe people could make care packages for people in Japan who lost their homes. They could consist of blankets, water bottles, canned foods, maybe some purell or soaps, and some clothes for people too. The care packages could be dropped off at your local Red Cross and shipped to Japan. Again it’s just an idea but I felt it would help a lot of people. Thanks

  13. This is a really cool idea. I think introducing social media into such a good cause that will bring the ARC into the new age!

    Well done

  14. So happy to see the redcross getting involved in social media and having a stronger online presence.

    I hope tons of people get involved and really band together to help the redcross in which every way they can.

    It’s really cool to know that even if we are sitting at home on our computers we can reach out and help in whatever way we can!

  15. My company visited one of your sites in Baltimore and it was really impressive and interesting. I thank the Red Cross for all that you do!

  16. Many heartfelt thanks to the americans who have come to high river, alberta, to help with the cleanup. One of your people was on our national news yesterday and had great things to say about canadians 🙂

  17. I am very concerned about Haiti. Years ago Jacque Costeau recommended solar cookers be given to haiti on a massive scale. This would eliminate deforestation, mudslides, polluted water, and many other problems caused by cutting trees for cooking fuel. Has this been considered?

  18. I live in the Fayetteville NC area and we where hit hard by the storm and i know Lumberton was also. Why don’t we put on a HURRICANE relief Golf tournament to raise money to help with the clean up. Im sure a local course here in fayetteville would love to be the host of that tournament to help out. I would be very happy to help promote and get the tournament set up. Please contact me back

  19. IM A LITTLE UPSET WITH AMERICAN I CALLED AMERICA RED CROSS ABOUT MAYBE A MONTH AGO FOR HELP AND YOU GUYS TURNED ME AWAY BECAUSE OF THE FACT THAT I LIVE IN A MOTOR HOME THAT I WAS DRIVING AT THE TIME BURNT TO THE GROUND I WAS NOT ELIGABLE TO GAIN YOUR ASSISTANTS. I UNDERSTAND ABOUT THE RULES AND THE GUIDELINES EVERYONE HAS TO FOLLOW BUT I BELIEVE IN MY HEART THAT MAYBE IF YOU GUYS TOOK THE TIME TO LISTEN TO MY STORY I MIGHT HAVE AT LEAST MAYBE GOT A LIST OF PLACES I MIGHT BE ABLE TO GAIN SOME KIND OF HELP. I HAVE LIVE THE PAST FEW YEARS BEING HOMELESS DO TO MY EX HAVING A MENTAL PROBLEM AND IN RESULT WE LOST EVERYTHING, TWO BUSINESS DOWN THE DRAIN ARE HOME ARE KIDS BEING SPLIT UP AND HIM IN A MENTAL HOSPITAL AND ME ON THE STREETS BY MYSELF WITH NO HELP CAUSE IM NOT FROM BAKERSFIELD AND DIDN’T KNOW HARDLY ANY ONE SO MOTEL TO MOTEL LIVING IN STORAGE UNIT GETTING KICKED OUT OF THEM CAUSE I WOULD FALL ASLEEP AND NOT GET OUT IN TIME. SLEEPING AT DENY’S EVERY NIGHT FROM 1 AM TO 6AM HAVING TO LEAVE WITH MY DOG (RATCHET) THAT SLEPT IN MY BACK PACK WHEN I WENT IN HE IS ALSO THE DOG I THAT I FOUND SINE I HAVE BEEN HOMELESS, BEFORE THE MANAGER GOT THERE. i FINALLY MET SOME NICE PEOPLE ON MY JOURNY THAT HELPED ME WITH A MOTER HOME AND A CAR, FINALY DUG MY SELF OUT OF THIS TWO YEAR RUT. LIVING IN IT FOR A COUPLE MONTHS AND I HAD TO MOVE IT THE DAY THAT IT BURNED DOWN OR I WAS GOING TO HAVE IT TOWED AWAY. SO I WAS MOVING IT AND I GUESS THERE WAS SOME KIND OF ELECRICAL PROBLEM AND BAM UP IN SMOKES ON PLANZ AND STINE RIGHT IN THE INTERSECTION ON MY WAY TO WALMART FOR THE NIGHT TILL I FOUND A PLACE TO MOVE PERMENTLY. I LOST EVERYTHING ALL OVER AGAIN BARLEY MAKING IT OUT MY DARN SELF AND YOU KNOW WHAT ELSE MY CAR WAS STOLEN THAT SAME MORNING, SAME EXACT MORNING. THIS IS NOT A JOKE. IM GOING TO BE 37 AND I HAVE NOTHING TO SHOW FOR MY LIFE, I AM A BUSINESS OWNER OF MASSAGING AND I CANT EVEN WORK CAUSE MY QUIPMENT WAS IN THE RV AT THE TIME. THIS HAS BROKEN ME DOWN IN SO MANY WAYS THAT IT UNBELIEVABLE. I BELIEVE IN GOD AND I KNOW GOD DONT GIVE US MORE THEN ONE CAN HANDLE AND I THINK TO MY SELF DOES HE THINK IM XENA THE WARRIOR PRINCESS OR SOMETHING. FOR CRYING OUT LOUD IM TIRED. I HAVE A RARE BLOOD DIESE AND MY BLOOD IS VERY LOW RIGHT NOW AND ITS GETTING COLD AND ITS HARD FOR ME TO GET CLOTHS. IM NOT SOMEONE THAT CAN DIG IN TRASH FOR ANYTHING CAUSE IM TO EMBARRESSED THAT THIS IS HOW MY LIFE IS. BY LOOKING AT ME YOU WOULDN’T THINK I WAS HOMELESS DUE TO THE FACT THAT IN THE BEGINNING OF THE ADVENTURE A GIRL I KNOW HEARD I WAS WALKING AROUNG WITH A SHOPPING CART FULL OF ALL MY STUFF, SHE TOLD M TO GET MY THINGS OUT OF THERE NOW SHE WOULD BE RIGHT THERE. WHEN SHE ARRIVED SHE TOLD ME GIRL JUST CAUSE YOUR HOMELESS DOESN’T MEAN YOU HAVE TO LOOK HOMELESS SO FROM THAT DAY FORWARD I MADE SURE I FOUND A RESTROOM TOOK A BIRD BATH CLEANED UP LIKE NORMAL AND PUSHED THROUGH THE DAY, BARLY MAKING IT. THIS HAS BEEN THE WORST 3 YEARS OF MY LIFE BUT I KEPT A SMILE MADE SOME FRIEND AND EVEN WHEN I GOT THE MOTER HOME I TURNED AROUND AND MOVE THREE SETS OF HOMELESS PEOPLE IN MY RV, FOR WEEKS, LET THEM BORROW MY CAR EAT MY FOOD WEAR MY CLOTHS SO IT NOT LIKE I DON’T GIVE BACK. I TRY HARD TO BE A GOOD LOVING PERSON NO MATTER HOW FAR DOWN I GO. I STILL RISE ABOVE. AND FOR THE AMERICAN RED CROSS TURNING ME AWAY THAT DAY, YOU MIGHT HAVE MADE ME STUMBLE ON MY PATH BUT YOU DIDN’T BREAK THE ROAD FOR ME CAUSE ONCE AGAIN I GOT UP AND DUSTED OFF AND KEPT ON THROUGH LIFE. EVERY DAY I THINK ABOUT HOW I WAS TOLD SORRY WE CANT HELP YOU. IM STILL IN IN AWE OVER THIS BECAUSE I NEVER ASKED ANYONE FOR HELP ALONG THE JOURNEY AND I FINALY DO, I GET TURNED AWAY I THOUGHT AMERICAN RED CROSS WOULD HELP ME IN ONE WAY OR ANOTHER BUT ALL i GOT WAS “IM SORRY WE CAN NOT HELP YOU” THANKS AMERICAN RED CROSS THAT HELP THE FAMILY IN NEED, KATHERINE COX THAT STATES THEY CARE ABOUT US AND HERE IS WHY AND MY STORY: MY NAME IS KATHERINE COX

  20. Hi Katherine,

    Thank you for reaching out. We are so sorry to hear you are facing difficult times. Please reach out to your local Red Cross chapter to discuss assistance. The chapter can also provide referrals to you.

    Wishing you better days head.

  21. I found your website very encouraging. I am writing a health promotion piece for one of my classes on your blog and promoting it to my fellow classmates and professor.

  22. Dear Red Cross,

    Here in the United States we have witnessed over the years devastating changes affecting are American communities. The health of our communities are affected in various ways.
    The standing rock community is protesting along with thousands of supporters. They are out in the freezing cold. They are out there demonstrating their right to protest.
    The Red Cross has helped many foreign communities as well as natural disasters here in the USA. I understand the military veterans, who fought for our freedom, will be showing up at the in North Dakota.
    I wonder if the American Red Cross has the fortitude and strength to offer any assistance for this group and situation? I am requesting that you offer support in any way that you can to help this situation.
    Many Americans look toward the Red Cross for help. Many Americans offer support of money to your organization over the many years. Many Americans give you thanks for your support.

    Sincerely,

    Kevin Goodluck.

  23. Over the Christmas Holiday I have been receiving Facebook information promoting platelet donations in exchange for a shirt. While I don’t really need a shirt, I was surprised that when I donated on December 28 (Lansing Center) a shirt was not offered. An explanation would be appreciated. Thank you.
    Get a free long-sleeved t-shirt. Donate blood by 1/8!

    Free Long Sleeve T-Shirt
    Valid 12/22 – 1/8/17
    Donate Now
    REDCROSSBLOOD.ORG
    Not affiliated with Facebook

  24. Hi William — A representative from our customer care team is reaching out to you about a t-shirt. We are so grateful you were able to donate! Thank you.

  25. Hi. I was wondering if there was any way to change the date of the day I donated blood on my Leadership Dashboard? Also, I wanted to know if I could have access to all the previous dates and locations I donated blood so I could enter it in to get my red cord for Graduation? If you could get me this information that would be great.

    Thanks,
    Lisa Reitze

  26. Hi Lisa,

    Thanks so much for being a blood donor! You can call our Donor Support Center at 1-866-236-3276 and press prompt 2 and then prompt 3 to request or verify your total number of lifetime donations. You can also email HighSchoolLeadership@redcross.org to assist you with “Red Cord” requests. We appreciate your support of the American Red Cross blood program!

  27. I have been donating blood now for 50 years and including platelets am approaching 200 donations. I signed up for the email reminders to donate thinking it would make it easier not to miss any opportunities as soon as i was eligible. I now am being spammed with emails asking me to donate when I am not eligible. I want reminders but don’t waste my time finding a location and signing up only to have the Red Cross site tell my I am not eligible yet. If you can fix this glitch it would be wonderful and if you cannot please remove me from your email list.

  28. I’m not able to go out and physically volunteer as much as I want to, but the little time I’ve been a volunteer I’m amazed at all the Red Cross does! I had no idea there organization was so broad and had so many things to offer! They are angels among us! I hope the word is spread about they’re mission and all they offer to the public! I will help anyway I can. I’ve sent information about the Red Cross to both my kids’ schools to try and get they’re educational programs involved. I believe it’s important for young ones to know what to do in an emergency, to know a fire escape plan in there homes, to be involved in a Red Cross youth club to learn selflessness and the rewards of helping others, and to do it without expecting anything in return! It’s important in my eyes, to be involved within your community and it’s also important to me to help those in need! I’m proud to say I’m a Red Cross volunteer and I look forward to many years ahead of me as a volunteer and can’t wait for my next opportunity to help out! God bless the American Red Cross and God bless Charleston, my hometown:)

  29. We are so thankful for your enthusiasm and passion for sharing critical emergency info, especially to kiddos in your area. Don’t hesitate to reach back out if you have any great stories to tell about making an impact in your community!

  30. I have donated blood well over 100 times. In the past, I had a note that allowed me to donate due to a diagnosed benign, irregular heartbeat. Last night at a donor center, I was told: “There is a new rule, any irregular heartbeat and you are disqualified.” Does this mean I am banned for life? What options do I have to continue giving. Thank you.

  31. Hi John, Thanks for reaching out — and for your commitment to being a blood donor! Please contact our Donor Support Center with your eligibility question (1-866-236-3276, select option 3 for “eligibility”.)

  32. I attended a Fire Safety talk today at a senior Meeting in my area. I am hearing impaired, The lady offering the safety class showed the Lifetone HL and said, contact Red Cross about this piece. I would like to know what I need to do to see about obtaining one. Thanks

  33. Has the Red Cross considered feedback to the individual donor from the entity which provided the donation? Say, John Smith donates blood. That blood is, of course, tracked every step of the way, for quality purposes, then eventually delivered. What if at the delivery point, a text or other media message is sent back to the donor with a note like: “Your donation was just delivered to a needy individual in Arkansas.” Maybe the donor would be further motivated and reminded to donate. Or maybe privacy concerns would be a negative issue. Just a suggestion.

  34. Hey Doug! Thanks for asking and for this suggestion. This functionality actually does exist within our free Red Cross Blood Donor app. You can download the app, schedule appointments to give, see your blood type, track your donation and more, here: http://www.redcrossblood.org/bloodapp. Thanks again! -Taelor

  35. Hi

    My company sent me to the CPR class in Dallas (below date) and I wondered if I could find out when I would get my certificate?

    Thank you!

    on 6/23 in Dallas from 9-4pm.

    Directions attached for reference.

    I have given all class attendee’s hardcopies of directions.

    Rimpy Kumar

    Sajani Poudel

    Pam Davis

    June 23rd 9am – 4pm
    American Red Cross
    4800 Harry Hines Blvd

    Dallas, TX 75235

  36. Hi Pam! You can contact the Dallas office at 214-678-4800, and someone there should be able to connect you with your instructor.

  37. Hi

    Are you still updating redcrosschat.org? I found a broken link I’d like to point out.

    Best regards,
    Thomas

  38. Hi Sue – The donations we receive for Red Cross Disaster Relief are put to excellent use, and we are proud to be good stewards of donor dollars, every day and for every response. An average of 91 cents of every dollar the Red Cross spends is invested in humanitarian services programs.

  39. I just donated $25.00 to the Red Cross Houston Relief Fund; however, Walmart was supposed to match 2X my donation. Your confirmation of my donation made no mention of Walmart in the confirmation. Whats going on here?

  40. Hi Bob, thank you for donating and our apologies for this delayed response! We just confirmed that your gift was matched if you gave on 8/31 via Walmart’s webpage on this match. Walmart announced on 9/1 that their match was met, thanks to generous customers such as yourself. 🙂

  41. Hi I gave blood at Whole Foods in Henderson this last Wednesday, August 30 in one of the mobile units. My nurse dropped one of the sterile packages while preparing my bundle of tubes, bag and vials. She reached down and picked it up off the floor with her gloves on and proceeded with the blood draw. Obviously the floor was not a clean surface and she contaminated everything she touched with those gloves after that. You might want to review your P&Ps with that group. I should have said something at the time but didn’t. We all get in a hurry and make mistakes. Thanks

  42. I am 0- and CMV-. If I give blood to someone with autoimmune disease will it help them with their disease?

  43. I recently lost my home on August 3, 2017 to a house fire. The Red Cross contacted me before the fire trucks were all gone. I just want to say Thank You for everything. Everyone was so compassionate and nice to me and my family. I even received several phone calls checking in on us for over 2 weeks after the fire to make sure we didn’t need anything else. You are a special group of people and I just wanted everyone to know how wonderful everyone there was and how much I appreciate everything. We now have us a place to live and we are getting better everyday.

  44. My husband, Gary Bell – a retired State Farm agent – signed up last week to volunteer. He did all the work online. Volunteer concection number is 15452825. He is anxious to go and help. He has driven to the county seat to get a background check done at the sheriff’s office. What is his next step

  45. We’re so excited that your husband signed up and wants to help! Please know that we are working tirelessly to process all of the volunteer requests that we’re getting. A member of the volunteer services team will reach out just as soon as possible, and we apologize for any confusion.

  46. Hi Veronica, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  47. I am proud to be a new volunteer for the American Red Cross!
    and remember: ” No one is useless in this world who lessens the burden of it to anyone else.” ….. Charles Dickens.

  48. We applied for assistance after harvey. We qualified as our home was completely under water. We chose the paypal method of transfering funds for assistance (400$) but have yet to receive any thing. At all. Not even an email. Can we change our method of transfering funds? If so how? Thamk you.

  49. Dear Kirstey, The Red Cross is processing registrations for pending applicants whose
    registrations were not completed when the system became overwhelmed. For
    example, because of the system overload, some applicants did not receive
    reference codes or were unable to select payment methods. Those applications will
    be completed now that system has relaunched. Qualified applicants will receive a
    text or email with instructions for completing the process. We understand this has
    been frustrating and apologize for the confusion!

  50. I Mr augustine a. Aliberti
    Red cross supporter.2017

    I am deeply, deeply proud of your red cross emergency plan act.
    To help all those in a storm disaster, and given
    Hot meals, and shelter those in emergency needs.

    Thank all the red cross.
    Nationwide.
    God bless. You all.
    Mr augustine aliberti
    American Red cross supporter / disaster-fires.

  51. I cannot think of a deeper experience of being a first responder,2nd,3rd etc. I look at the eyes of the people waiting without hope, medicine, water, food,loved ones in these pictures. I see the oneness of all humanity getting real. And it feels great . Perhaps the lesson for the planet’s poor condition is too love all people all the time. This is fully being awake and alive and I applaud you in the highest of all regard.

  52. I am needing financial assistance after Harvey. What is the website I’m suppose to go to that it’s suppose to bee open today? 9/21/17

  53. Hi Dezerea, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  54. does any one know what time the redcross.org/hhia website will be up and running for Harvey victims?

  55. I believe yall are waste time isn’t it already enough weren’t through and still countinue to waste hopes bbb I’m making a report

  56. Where Exactly do we go to get the 400$, these such amazingly giving people want to give us. our Family culls life off that for weeks. please Help direct me to a specific location. thanks and may your family’s be safe as well

  57. Hi Benjamin, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  58. I am so glad and blessed that Red Cross is helping all the counties of Texas that were affected by Hurricane Harvey. I am been trying to apply for assistance but unable to apply. Any suggestions?

    Thank you Red Cross and God bless.

  59. Dear Melvya, thank you for your kind words – and our deepest apologies for this frustrating process. The Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10. Again, we truly appreciate your patience and wish you the best in this difficult time.

  60. I well be getting with the news u guys are giving people wrong information about the 400 hundred dollars and it’s not right at all the hole week when the system was down u keep saying when the system get back up u can give the reference number now the system is up and running it’s something different today this organization needs to be reported for feud to the people in need this so not right at all i we’ll be calling ever news stations in the Houston area and newspapers to inform them over what’s going on with the redcross

  61. Once again,,all of my deep
    Love, happyness,x within all of its loveing and pouring out read cross team helpers, helping out in all disasters worldwide
    To nationwide, god bless each and everyone of you all. I thank you for all you do.

    Mr augustine a. Aliberti
    American Red cross supporter. 2017/2018
    Storm disaster /fire/ earthquakes.

  62. why was I tuned down for the $400 harvey help, when we had to live away from home over a week and lost all our food and other items because of no water or electricity.

  63. Dennis, we wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received.

  64. Its been over 2 months since I was approached at a local festival by a fireman/Red Cross volunteer who pushed a flyer in my hand and invited me to call for a free smoke alarm installation. I told him I had one alarm but had been thinking one in the bedroom hall way would be good. I lived alone and had no one to help me. He told me to just call that number (5035285783) and I would get an appt for a free installation. I made 4 phone calls since providing an answering machine with the information requested and still no reply.
    The message remains the same “just leave your address and phone number and someone will be in touch with you. 8 weeks later….nothing.

    The Red Cross should be ashamed….Yes, you have been busy but you made a false statement to many that day and I am sure other days that you have no intention of filling. YOU could have at least contacted those of us that called and indicated that you were UNable to fulfil that requests at this time.

    Ask me to donate to your cause….NO WAY.

    Bea Stone
    Silverton, Oregon

  65. Bea, we are sorry for the frustration you are experiencing. We had a nationwide program for smoke alarm installations scheduled for September and October. Then the hurricanes, floods tornados and wildfires hit. So many of our resources were shifted to help those in immediate need that we postponed our major installation events for later. If you have not heard from us at the phone number you called, please be patient. It could be that some of the volunteers who would respond are deployed helping those without homes, food, shelter or electricity. Thanks for your patience.

  66. I received my letter on my text but i don’t remember theconformation number to get my 400.00 at Walmart here in Angleton Texas.

  67. It’s awful the way the people in Highlands county (Florida) treated the Red cross volunteers resulting in people standing in line for 8 to 10 hours to later find out the site was not going to open. This type of behavior hurts everyone especially people who never gets to get any help. The red cross also played apart by allowing a individual who had already received assistance volunteer to help and she made the situation worse. If there should be a next time I would hope the ARC have the event better organized and a system in place to control crowd control. After two days of waiting still no help for hundreds of men, women, and the elderly who could really use that money.

  68. yall send me a confirmation number to get my funds at walmart I was there and the lady said it was not enough numbers I was turn away can you please help me my Id number is 446642

  69. Esmeraldo, we are sorry for the confusion. Please check your spam folder for a second email (or text message) from us that should contain your 11-digit number. If you have a shorter number, you may be trying to use your confirmation number.

  70. How do I find the Red Cross locations to get assistance to appeal my disqualified application for Harvey financial assistance.

  71. Manson, if you were denied and you feel there’s been a mistake, you can appeal by following the directions in the message you received. If there is no appeal option, you’re probably not qualified for this specific program. We are working alongside our community partners to initiate long-term recovery services, including additional assistance. We also strongly encourage you to apply for federal assistance by registering online at http://www.DisasterAssistance.gov.

  72. I think my email is not working can you send my reset email to my mom eamils because i am not getting it on my email.

  73. Justin, we are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  74. I am a 31 year old single father victim of hurricane Harvey and lost two weeks of work and am behind on bills electricity shortly will be cut off I have been approved for the $400 Harvey assistance program but for last 6 days and 15 calls to the Red Cross I have not received my reference number no calls emails or texts can anybody help me get a hold of one of the supervisors or someone who can get me the reference number without going through the call center thank you

  75. Deric, we are sorry for the situation you are in and the inconveniences you are experiencing. Some people have reported that our emails with the reference numbers have been mistakenly routed into their spam folders. Please check your spam or junk folder to see if the information you need is there. If not, please let us know. Thank you.

  76. I am a fifty-two year old disabled female and I need emergency transportation from Ca. to Va.. My boyfriend tried to kill me on March 22,2017 and he has had everyone in the town where he abandoned me steal everything I own and now I am so depressed that I feel there is NO WAY OUT. They are a bunch of thieves and they keep telling me that I would be doing everyone a favor if I would just go stand on the freeway and turn my back and just get hit by a semi. I want to go back to where my family lives. I have no way to contact them and I need your help please. I want to go home.

  77. We are so sorry, Eddy, for the very difficult circumstances you are in. Our hearts go out to you.

    The Red Cross helps people affected by disasters and other such events. We would suggest that you reach out to the local 2-1-1 information line. Just dial 2-1-1 and ask if there are resources that might help with your situation.

    Also, we are concerned with the “advice” others are giving you. Please know that there are countless people who care. If you want to talk with trained professions who provide 24/7, free and confidential support for people in distress, we’d suggest you call the National Suicide Prevention Lifeline at 1-800-273-8255. Thank you.

  78. Thank you Red Cross for your availability and service toward our community that has suffered greatly by ‘Wildfires’ that had merged and attacked us on every front.
    It took ‘All Hands’ in virtually every department to subdue these demonic flames that held us all in it’s murderous path.
    …that being said and with the greatest intention to proclaim efficiently my personal gratitude I do however have some other issues I had witnessed during these past few days:
    Some of those that were under your banner were quite rude and pushy and there was a lot of discord amongst yours (if they were yours!??!)
    which in turn had a very negative impact on what is already a very negative calamity…A COMMUNITY WREAKED BY DISASTER!!!!!!!
    Negative impacts that caused dear folks to lose track of their whereabouts and/or belongings…bad business!!!!!!!
    The persistent pressure that had an approach of antagonism from your representatives, I must have repeated my identification, vital statistics and crisis dozens of times to what seemed endless amounts of representatives that flowed through this site. (the second site in which I had been to, the Veterans Memorial Building and I just so happen to be a U.S. Veteran…a few of your reps did not know that they were operating their services in the VMB although a military presence was under guard here!?!
    …I must admit to being a bit concerned about the way that military presence has been conducting itself also though!?!
    Again, and so as not to end this as an ungrateful note, thank you, thank you, thank you!!!
    Sincerely,
    Brian

  79. Brian, thank you for your heartfelt message and for sharing this invaluable feedback. We will definitely check into this situation to make sure that we serve the needs of those affected by the wildfires and other disasters. We know this is a stressful time for those going through these difficult circumstances, and we certainly do not want to add to the stress. We appreciate your insights, and value the learning that will come from our review of the situation.

    Without minimizing the importance of your comments, we would let you know that we are always looking for volunteers with the passion and commitment you seem to demonstrate. If you would be interested in joining our team and making it stronger, we’d encourage you to visit http://www.redcross.org/volunteer/become-a-volunteer#step1. Again, thanks for your message.

  80. I was finally approved for $400 hurricane Harvey emergency assistance after filing an appeal two weeks ago, but I still have not received my pin number to pick up my funds from Walmart. When I emailed and called I was told Redcross is working on it.

  81. Lillie, we are sorry for the inconvenience. Some people are reporting that the email with the reference number was routed into their spam folders. Please check your spam or junk mail folder and see if the information you need is there. If not, please let us know. Thank you.

  82. I guess Redcross gives a standard answer about checking spam; however I have repeatedly checked my spam and junk email and my pin number has not been received.

  83. Lillie, we are sorry for the inconvenience. Unfortunately, we’ve found that a common problem has been emails forwarded to the spam folders, so we want to make sure that isn’t the issue. Sorry it came across as a canned response.

    Anyway, we are sharing your issue with our resolution team. Someone on that team will contact you with any follow up about your specific situation. Thank you for your patience.

  84. How can I get money for flood all my food went bad during nunns fire evacuation I have no money either spent it to evacuate I don’t get food stamps

  85. I was approved for the financial assistance on $400 and followed all the prompts and selected a method, I received a message saying that I should get a reference number in a few minutes via text, but it’s been 6 days and I haven’t received anything. I checked my email and my spam and nothing is in there.

  86. Irene, we are sorry for the inconvenience, but we want you to know that we are sharing your question with our resolution team. Someone on that team will contact you with any follow up about your specific situation. Thank you for your patience.

  87. Do u know how long it would take me to get my 2nd reference number when I got my first one it didn’t work when I went to walmart then I called red cross n they said they would send me another one

  88. Hi Connswella, we truly appreciate your patience and would encourage you to follow the guidance provided by Red Cross. If you want an update on your status, 800-REDCROSS should be able to assist.

  89. I was approved for Hurricane Harvey Immediate Assistance program last month on 10/17/17 but I have not received my 11-digit pin yet. How find I find out my pin or any information as to whether I will receive the funds soon?

  90. Hi Stacy, we truly appreciate your patience and would encourage you to follow the guidance provided by Red Cross. If you want an update on your status, 800-REDCROSS should be able to assist.

  91. I would like to know if the Red Cross is shipping over to PR and US Virgin Islands such things as shoes, purses, clothes to help the women and children that are in need! I would like to donate many of my shoes that I haven’t worn or worn a few times! My shoe size is a 5 so a young girl who wears a size 2 1/2 can fit my shoes! Please let me know if this is at all possible! I prefer not to have my donation go to a thrift store where they will be charged for my donation! Thank you!

  92. Hi Cathleen, while we truly appreciate your kindness, we do not accept small quantities or collections of new or used products, like household goods, clothing or food. The Red Cross works closely with local community groups and organizations that do accept in-kind donations. We suggest visiting nvoad.org for a list of organizations that accept these kinds of donations.

  93. It will be two months on the 21st of this month that I applied for assistance I have provided all the information and red cross has verified all my information and I was told that I would hear something within 72 hours and that was a month ago

  94. Hi Monica, we’re sorry we cannot help from this end but would encourage you to follow the guidance provided by 800-REDCROSS. Thank you for your patience, and please take care.

  95. Hi. I am an orthodontist from India. I would like to do the Basic Life support course from Red cross personally as it will help for my better prospective in my profession. Can i come and attend the course? Thank You.

  96. I am beginning to wonder if I am ever gonna get the 400 dollars…that I was approved for on October 12 the…, After my application for hurricane Harvey IMMEDIATE ASSISTANCE was pending for over a month. I have called …waited several times on the phone for hours…to get no where

  97. Hi Ashley, we encourage you to continue to call 800-REDCROSS for assistance because we are not equipped to assist on this end. We are very sorry. Thank you for your patience, and please take care.

  98. I am a 63 yr old who has been looking for an organization or who to contact in regard to all those Puerto Ricans who have no place to go. I am of Puerto Rican decent and currently live alone and have a 3 bedroom home. I see many families and people living in hotels. I would gladly open up my home to anyone of these families. I will say that I am a smoker and have small dogs, so it would not be a good fit for small children, but I am sure there is someone out there that I could help. I live in Inverness Florida.

    If someone could give me some direction on who to contact that would be great.

  99. Hi Carolyn, we truly appreciate your kind offer to share your home with a disaster survivor. The American Red Cross is unable to provide referrals to someone’s private home, however we do appreciate your thoughtfulness.