2 minute readDisaster

Hurricane Harvey – Financial Assistance

Updated on 10/9/17

The American Red Cross Harvey financial assistance program relaunched on Thursday, September 21. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. Registration will remain open through Tuesday, October 10 at 11:59pm Central.

 

If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. The registration deadline will not affect those who have already submitted an application, as we continue to process both applications and appeals. We will get back to everyone as soon as we can.

As of October 9, we have authorized payment of $400 to more than 477,000 households severely affected by Harvey. That’s $190 million in direct financial assistance.

As we continue to provide food, shelter and comfort for those affected by Hurricane Harvey, the American Red Cross is delivering financial assistance into the hands of people who need it most. On the first day of this effort on September 11, we approved $45 million in financial assistance to more than 100,000 qualified households who needed immediate help.

However, this unprecedented demand challenged our IT infrastructure and caused us to temporarily suspend service. We understand this has been frustrating for the many families still in need of assistance and we are working around the clock to implement reliable solutions to accommodate demand.

Despite this setback, the Red Cross is fully committed to providing financial support to help meet the needs of those most impacted by Hurricane Harvey.

The following are answers to some of the most commonly asked questions related to Red Cross financial assistance:

NEW APPLICANTS

Q: When will the Red Cross assistance website be available?

A: On Thursday, September 21, the Red Cross launched a single website where qualified households severely impacted by Harvey may apply for assistance. Registration will remain open until October 10.

Q: Who may register for financial assistance?

A: Red Cross financial assistance of $400 will be available to qualifying households that were severely impacted by Harvey within these 39 Texas counties: Aransas, Austin, Bastrop, Bee, Brazoria, Calhoun, Chambers, Colorado, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzalez, Hardin, Harris, Jackson, Jasper, Jefferson, Karnes, Kleberg, Lavaca, Lee, Liberty, Matagorda, Montgomery, Newton, Nueces, Orange, Polk, Refugio, Sabine, San Jacinto, San Patricio, Tyler, Victoria, Walker, Waller and Wharton.

Q: Do I need to be an American citizen to receive financial assistance from the Red Cross?

A: The Red Cross is a charity, not a government agency, and people do not need to be American citizens to receive our assistance.

Q: I have seen answers to the qualification questions posted online. Isn’t that fraud?

A: The Red Cross has a zero-tolerance policy when it comes to fraud and aggressively pursues fraudulent activities. If you are aware of fraud, please contact your local law enforcement or the Red Cross at disasterfraud@redcross.org or through our toll free Concern Connection Line at 1-888-309-9679.

Q: Has anything changed about the application process?

A: Yes. The application system now uses a two-step process to gather information online, determine eligibility and authorize assistance. In the first step, an applicant registers for the program, providing personal identification information and answering questions about how Hurricane Harvey has affected their household. After completing this first step, all applicants will receive an email or text that provides their application status. If qualified, the applicant will receive an invitation to re-enter the system to complete the application. In this step, qualified applicants verify their identity and choose a method of payment.

PENDING APPLICANTS

Q: I have already registered but haven’t received a reference code/was unable to select a payment method.

A: The Red Cross is processing registrations for pending applicants whose registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications will be completed when the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We understand this has been frustrating and apologize for the confusion.

Q: I chose the PayPal or Zelle option and still haven’t seen a deposit come through.

A: We have a number of PayPal and Zelle applications that are in process. You do not need to reapply.

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  1. Is there any way I can get the website so I can apply on September 21.. please and thank you!! I appreciate everything y’all have done may god bless all of y’all

  2. Hi Michelle, please know the Red Cross is processing registrations for pending applicants whose
    registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants such as yourself did not receive reference codes or were unable to select payment methods. Those applications will be completed when the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We understand this has been frustrating and apologize for the confusion.

  3. When the website does go back up, how will applications be processed? Will yall be able to weed out the applicants who are not in need of assistance? I heard stories of many people receiving $400 and experienced nothing from the hurricane. I don’t want to be left out when I need financial help.

  4. Hi Lauren, the application system through https://redcross.org/HHIA now uses a two-step process to gather information online, determine eligibility and authorize assistance. Please also know the Red Cross has a zero-tolerance policy when it comes to fraud and aggressively pursues fraudulent activities. If you are aware of fraud, please contact your local law enforcement or the Red Cross at disasterfraud@redcross.org or through the organization’s toll-free Concern Connection Line at 1-888-309-9679. Thank you!

  5. I cant access the disasterverification.org to sign up and its after the date is there a branch i can find my way in person to for me and my fmaily please houston tx 77049 harris county

  6. Hi Travis, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  7. Thank you so much for the information I deeply appreciate it and God bless you all and thank you so much for helping the Houston area

  8. Hi Bridget. Severely impacted Texas households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  9. I have been trying to get help at no eval. On disability from neck and back injuries. Medically I am a mess. Lost everything and living in deplorable conditions.

  10. I am seeing you respond two other people today as early as 3 hours ago I posted my original message last night about 10 10-30.also I’m seeing people with the same problem posting that they have received their funds. I’m not a Red Cross basher I don’t believe the rumors and I have faith that y’all will come through on your promise. just please give me some information.again thank you for all that you do.

  11. Sherrian, we deeply apologize for the delayed response and know this has been a frustrating process. The Red Cross is processing registrations for pending applicants whose registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications will be completed when the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. If you have not yet been able to register, please visit redcross.org/HHIA.

  12. Hello I have been trying to reach someone for help with rent. I have been too many Red Cross so-called setups around the area and I keep getting sent in circles even the volunteers are so aggravated because people are sending them everywhere I even messaged the Red Cross and I’ve been told to be patient but I really need some assistance I am behind on so many bills I finally got my landlord to work with me on the rent however now we ran into a bigger problem because of the mold in the house we have to leave until the house is renovated and I have no money to do that my cell phone bill is about to get shut off my utilities I’ve gotten all the extensions that they allow I really need some help my husband is disabled he has to have air conditioning he has to have a place to stay I have three children who I have to provide for so please can somebody help us?

  13. Hi Connie, please know the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10. We are also working alongside community and government partners to develop longer-term plans, including case work. Thank you for your patience; we know this is such a difficult time, and we wish the best for you and your family.

  14. i received a e mail saying i was approved but only got confirmation number no reference number i cant pick it up how can i get a reference number

  15. Hi Courtney, thank you for your patience. The Red Cross is processing registrations for pending applicants whose registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications will be completed now that the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We understand this has been frustrating and apologize for the confusion!

  16. I needed to apply for diaster assistant.Fema turned me down.i need some help can yall plz help me out .

  17. I haven’t be able to register for finance assistance they said u can do that on line only lock like it is not true about $400.00. for help us we need it really.

  18. What if you approved but have got a email or reference number when system up will it just automatically send a reference number to your email because I picked a payment option in all before I was approved

  19. Hi Shonda, thank you for your patience. The Red Cross is processing registrations for pending applicants whose
    registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications will be completed when the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We understand this has been frustrating and apologize for the confusion.

  20. My family has not received anything from Red cross and dont even understand the qualifications. But i am just so proud and thankful to see all of the help the many volunteers of Red cross stepping up and rising to meet the challenges that These Hurricanes have brought with them. God bless all of you and your families in Jesus name.

  21. I have signed up and haven’t gotten a reference number and in need. I have epilepsy and I’m relying on my neighbor for my basic needs can you please help me and send a reference number? Thank you

  22. Hi Sierra, the Red Cross is processing registrations for pending applicants whose registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications are being completed now that the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We understand this has been frustrating and apologize for the confusion.

  23. Tracy, thank you for your patience! The Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  24. I hope who ever commits fraud . goes to jail. For a 100 years. Some people really need help.

  25. I received a code, but not the reference number including letters that Wal-Mart expects u to have. I chose the option to send to me via text,but never received it. What happens in this case ? How can u change the option to resend to your email?

  26. Hi Pena, the Red Cross is processing registrations for pending applicants whose registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications are being completed now that the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We understand this has been frustrating and apologize for the confusion.

  27. Hi Sherry, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  28. Como puedo aplicar para los $400.00 dólares. A mi con el huracán se me mojo todo

  29. I know it is overwelming out there,but I am crippled.Please someone call me about a 400.00 food voucher as I lost all my cold or frozen food because of no power. And I thank my God it was no worse for me. My tel no. is 9364993393. I will be praying for the others that were affected.

  30. Dear Sharon, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  31. Hi Keey, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  32. I belive redcross is doing a great job! They are doing the best that that can to help everyone’s need!!!! So thank you for ALL that you are doing and keep doing ,????

  33. Hi I was wondering for the people that registered and received the confirmation once I go to collect I’m always sent back saying the confirmation number given states to please try again at a later time does this mean my number doesn’t work I’m very confused because I don’t understand what’s wrong with my number can I please get help

  34. Hi Jessica, so sorry for this frustration! The Red Cross is processing registrations for pending applicants whose registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications are being completed now that the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We do understand this has been frustrating and apologize for the confusion.

  35. Well besides what people are saying about you all…. i do believe that your intentions are based on doing good. We the people just want the TRUTH. But keep up the work.. GOD BLESS!

  36. Not your fault people around here are using all their kids to collect 400$ for each.. They have the nerve to brag about it on Twitter right on Red Cross site.I pray you do not give up on us, Just figure away to only give one address money not 9 or 10 kids at same

  37. I’m trying to get my reference number how can I if I had it sent to the text message and it never came?

  38. Hi Riley, the Red Cross is processing registrations for pending applicants whose registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications are being completed now that the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We understand this has been frustrating and apologize for the confusion.

  39. As I’m Margie Payne I was in HURRICANE HARVEY. I stayed cause I could not leave my 4 cats 2 dogs but then a tree fell on my apartment building I had to leave I went over to my sister’s house they had left. It was bad there to wind got up and took front door off the frame then I had to go get in bath tub it was so SCARRY but I’m alive my 2 dogs in tub with me I kept a flash light on the whole time

  40. I will be applying for assistance from the red cross organization because my car was flooded and i am on disability. Waiting for funds to come thru to get car out of the shop. This has been a nightmare to say the least, but i am grateful for any assistance!

  41. I think they doing a great job some just don’t have patience. they are helping the one who was hurt the worst and then the ones who really just need some kind of assistance,patience is hard for some people.

  42. Sight still not giving access to apply for assistance, just wraps you in circles … why doesn’t this surprise me , will no longer renew my donations threw my employer this year , Iv’e given enough …

  43. Nikki, we apologize for this frustrating process and do appreciate your past support. The Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can now apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  44. Dear Gloria, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  45. I have been trying to apply for many days for the $400 but have not been able to do so. I woke up at 1:00 am today because someone said that they were going to re-issue it on September 21 but I still get an error.

  46. Please try again! The Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  47. What is the site to get hurricane harvey relief funds 400.00 ???? I can’t find it i need ot for my mother !

  48. Dear Ninfa, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  49. How do you register for financial assistance? What is the new website info that was to be provided on Sept 21st???

  50. The Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  51. they say u have to go online to fill out an application for red cross aide….where do u go?
    i cant find it…thanks

  52. Dear Nancy, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. You can apply at redcross.org/HHIA.

  53. Red Cross is such a scam, only reason I’m applying its because I need the help. I have tried to apply where the link “apply here” is and all I get is the message that the application will resume 09/21.

  54. Hi Maria, please know we are providing $400 to qualified Texas households that were severely impacted by Harvey – we are not a scam. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  55. Dear Charlesha, please apply at redcross.org/HHIA now. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  56. Hi Sergio, we are so sorry to hear that. The Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  57. Need help necesito ayuda, to start over to re construct what we lost .
    Weres the help all this money were is the help

  58. Hi Arturo, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  59. What is the website for hurricane Harvey financial assistance? I can’t find it on any Red Cross page. I only see the apology letter for the shut down and it stated the website would be available on September 21, 2017.

  60. Hi Rebecca, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  61. Where do I go to apply for the Assistance it is still not pulling the application up please help me

  62. Dear Amanda, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  63. Hi Karen, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  64. Hi Casey, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  65. Cathy, please try again! Severely impacted households that need immediate assistance after Harvey can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  66. Today is the 21st which is when I should be able to apply with the new application and I’m not able to pull it up. could you please let me know what I need to do at this time? Thank you. Feel free to send me the link to apply as well.

  67. Hi LaMetra, thank you for your patience! Yes, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  68. Hi Vanesta, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  69. Hi Lynn, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  70. will the new registration use the same website or will be on a totally new web address?

  71. Hi Taylor, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  72. Where is the website to register for financial assistance? Today is Sept. 21 and I don’t see any website to register.

  73. We’re glad you asked! The Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  74. Hi Shytanica, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  75. As of 6:30 a.m. still no application for those of us in need! Site was suppose to be back up and running at 6:30 it’s now 7:40 am CST!

  76. what is the new website for applying for assistance. today is the 21st day of September. there is still no information. feeling frustrated because no other way to communicate. I am a hurricane Harvey victim.

  77. Hi Mary, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  78. Harvey flooded my house and damaged it. We removed the carpet and sheet rock but are currently not leaving there. It will need to be rebuilt. What are the qualifications for the $400.00 grant from Red Cross? I would like to apply for the $400.00 grant Red Cross is giving to the disaster victims. Please send me the redcross link for me to be able to apply on line for the $400.00 grant. Thank you very much. Katya

  79. Hi Katya, we’re so sorry you’ve had to endure this. The Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  80. Hi Darlene, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  81. Hi Doris, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  82. Hi Deanna, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  83. Hi Elbert, the Red Cross will provide $400 to qualified Texas households that were severely impacted by Harvey and need help taking care of emergency needs right now. Severely impacted households that need immediate
    assistance can apply at redcross.org/HHIA. You can apply on your cell phone, computer or tablet with a valid email address. Registration will remain open through October 10.

  84. I’m trying to apply for the 400.00 dollars for help Harvey but the application don’t come up what website do I go through

  85. I was told people who lost income due to harvey can apply for $400 also so I applied… Will it still go through or get denied??

  86. Hi Sandra, the Red Cross is processing registrations for pending applicants whose registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications are being completed now that the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We understand this has been frustrating and apologize for the confusion.

  87. There are several issues I believe that the Red Cross needs to address. This information is for both the beneficiaries of your services as well as donors. Why are community donations being refused and/or mishandled? What is going on with the rumors of missing victims? These are very serious questions.

  88. Hi Veronica, we couldn’t agree more – and we take these matters very seriously. If you have a moment, we’d invite you to read our blog post that addresses some of the most common allegations that we’ve investigated. Thank you.

  89. Hi Anthony, if you’ve been impacted by Hurricane Harvey in Texas, please know that the Red Cross will provide $400 to qualified households. Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. Registration will remain open through October 10. Thank you and please take care.

  90. Hi Shante, we’d recommend you call 1-800-RED-CROSS for household-related questions. People who consider themselves to belong to different households should be encouraged to apply, regardless of address. Thank you!

  91. I got approved with a reference # almost 2 weeks ago, still no deposit in my papal. What is going on??

  92. Hi Whitney, thank you for reaching out. We’re sorry for the temporary inconvenience. We still have a number of PayPal applications that are in process. You do not need to reapply. Thank you for your patience while we resolve this issue.

  93. I evacuated and left Houston before the hurricane made landfall. I was stuck in Austin Tx unable to get back home or to work for more than a week. Hotels were booked and expensive but we had no option other than to wait. Glad the Red Cross is trying to help I’ve been patient for almost a month and I can be patient for another 24 hours.

  94. I was qualified for the $400. I wanted it to go direct deposit. Now that they didn’t except prepaid visa cards and I have no bank account,how can I go back in to change it where I can pick it up from Walmart2walmart. I received a email stating I only have 14 days to get it. Please email me and tell me how I can change the payment method.

  95. How do I edit my application I was told to sign in I have not received a reference number but I did get a confirmation and dis# saying I was approved

  96. Hi Amanda, Qualified applicants will receive a text or email with instructions for completing the process. We are processing applications as quickly as possible. Some may be processed more quickly than others, and we apologize for the frustration and delay.

  97. Got an email said money was ready for pickup at walmart no referance code. This was before system crash.

  98. Hi Paula, Please know that your application is in our system and you do not need to reapply. We are processing applications as quickly as possible. This includes applications submitted on September 11 and those submitted today. Due to the nature of these applications, some may be processed more quickly than others, and we apologize for the frustration and delay.

  99. I received confirmation on September 10, 2017 that I was approved to receive the $400 after registering for the Immediate Assistance Program. I never received a reference ID number by text the message method that I selected. Will I need to re-register? Others that used the text method told me that they did not receive their number. But those who selected the email method received theirs. How do I get my reference ID number? I held the phone line today for 3 hours and 45 minutes. The agent asked me to hold on for a minute and then the call hung up. At this point I have been holding again for the next available agent for 1 hour and 30 minutes.

  100. Hi Betty, Please know that your application is in our system and you don’t need to reapply. We are processing applications as quickly as possible. We apologize for the delay.

  101. Do we have any kind of time frame to expect our “immediate” assistance will come through for applicants who applied right after the storm (Harvey) and have received confirmation #? Paypal was the chosen method of payment. Thank you.

  102. Hi Judy, We are processing applications as quickly as possible. This includes applications submitted on September 11 and those submitted today. Due to the nature of these applications, some may be processed more quickly than others, and we apologize for the frustration and delay.

  103. I wanted to know do you recieve a confirmation email when you apply? Or do you only recieve an email once it has been proccessed and approved?

  104. Hi Krystal, the Red Cross is processing registrations for pending applicants whose registrations were not completed when the system became overwhelmed. For example, because of the system overload, some applicants did not receive reference codes or were unable to select payment methods. Those applications are being completed now that the system has relaunched. Qualified applicants will receive a text or email with instructions for completing the process. We understand this has been frustrating and apologize for the confusion.

  105. Tonya, we are processing applications as quickly as possible and appreciate your patience. There may be some delay between applying and hearing back from the Red Cross. You should have received an email or text message with more information about your application within 24-48 hours of registering for assistance.

  106. Red Cross Denied me, Female Denied me, I live in my truck and has been since June r July of 2016, I’m single and use the address of a family member…just got a job about five months ago… everything I owned was in a public storage, it flooded and I lost everything, all of my clothes, shoes, meds and other items, I lost it all…and my truck was flooded but for three days and nights I used a hand held dryer under the hood to dry it out, lucky it worked so I was able to return to work…I lost hope in these places that say they will help.one thing I do know is , there is a GOD and I know I can depend on him…they pick the ones they want to help not the ones that’s honest and really in a situation and need help

  107. Carolyn, we wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received.

  108. Thank you for reaching out. We’re sorry for the temporary inconvenience. We still have a number of PayPal applications that are in process. You do not need to reapply. Thank you for your patience while we resolve this issue.

  109. I applied on the 21st of September I still haven’t heard anything or got an email / text message. How can I found out if I was denied?

  110. We are processing applications as quickly as possible and appreciate your patience. There may be some delay between applying and hearing back from the Red Cross. You should have received an email or text message with more information about your application within 24-48 hours of registering for assistance.

  111. Hello, I was denied the Hurricane Harvey financial assistance. Why I don’t really know. I’m not trying to take anything other than help. I was without power for over 6 days. I lost all of my grand daughters school clothes and all of our food. I’m back in my home I just need a little help to replace her things that are very hard to come by. I’m raising her because she didn’t ask to be brought here. My grandmother raised me and gave me a better life all children deserve that chance

  112. Michele, we wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received.

  113. How will take to get my $400 from the red Cross to money gram I oready applied a few days ago

  114. When the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  115. I haven’t hurt nothing regarding my application for the desaster with the ted cross the dead line is almost here when I am going to find out if I been approved for the 400 dollars

  116. When the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  117. Whats going on? I have been told that I will receive a confirmation code by email on 10/26/17 and its been an entire week and i have not received anything. And then you people will not even respond to any email that I have sent out. You people will fail to reach the Oct. 10th deadline and people will not receive anything. Why is this happening? You people are depriving innocent citizens of these funds and its totally unacceptable.

  118. Kelvin, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience. If you have an application in process, you should follow any deadlines provided by our resolution team. We are in the process of working to resolve all pending cases, and will take applications until the Oct. 10 deadline.

  119. Will I be denied if I was living in a domestic violence shelter when the storm occurred?

  120. Hi Deandrea. The answer would likely depend upon other criteria that determine eligibility. Please apply and a more accurate determination can then be made. Thank you.

  121. I have applied 3 times and still denied. my home has roof damage which has caused water leaks,mold and most of my celing is still exposed.w e were displaced for 2 weeks and still no assistance. I moved here in april of this year and my current drivers license shows my address.my telephone number still is a 210 area code as it is my cell phone…..I am re applying today

  122. We wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received.

  123. Hi yes I’m disabled and I was
    Impacted by Harvey been turned down why is that and I was in a disaster area I live in brazoria so why am I being
    Discrimanted against thank you.

  124. Joice,

    We wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received.

  125. Hi Victoria. When the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  126. I applied @ 1am on sat i wanted to know if yall recieved my application please let me know thank u red cross bless yall

  127. Maria, when the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  128. I am in Harris county and we took water damage, but did not have to evacuate, now I filled out over two weeks ago and have heard nothing from anyone, is there a specific email I am looking for because there has been nothing from the red cross at all, so how long should I wait before I should consider giving up. We are right now waiting on maintenance to repair sheet rock and leaks and to check for mold. Does anyone know how they check for mold?

  129. Hi Darla and thank you for your question. The focus of our financial assistance program is to deliver funds to qualified households most severely affected by Hurricane Harvey. This includes households in 39 Texas counties whose primary residence was severely affected by the storm, were displaced for several days, and have expressed an immediate need for help with life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.

    When the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  130. Hi my name is Deisy Aidet Nieto I apply for the hurrican Harvey 400, I chose the Zelle option and still haven’t seen a deposit come through and I resive a text that delivery is complete

  131. Thank you for reaching out. We’re sorry for the temporary inconvenience. We still have a number of Zelle applications that are in process. You do not need to reapply. Thank you for your patience while we resolve this issue.

  132. Hi I got a email asking for proff of address and I’d why is this and why is it taking so long for them to respond back its been 2 days

  133. Hi Shana. We are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  134. I been turned down for four times, I don’t understand why my need are not important, it’s been hard for all of us,we all been though a lot,the rain was so hard it came through the roof of my apartment we loss all our clothes and furniture ,but sense then I been trying to rebuild the clothes and we are sleeping on air mattress ,it been tuck but I know God is good all the time, what I trying to say everyone went through a lot not just the people who had to leave their home , you don’t know how hard it was for us ,we didn’t know which room we was safe in because the water was falling from the ceiling it to was scary but we made it through Thank be to God,no one asked us was we safe are even care and every time you try to get help you turn down , I am very sad because you tell me no without asking me how can we help you Thank you so much for letting me be able to get this pain off of my heart,ps the roof is fix

  135. We wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this particular program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.
    UPDATED 9/25: How do I appeal?

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received. If there is no appeal option, you’re probably not qualified for this program, though you may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health, mental health, and spiritual care.

    In addition, as resources allow, the Red Cross will be working alongside our community partners to initiate long-term recovery services, including additional assistance. Qualifying for this financial assistance program will not be a pre-condition for applying for future services. We also strongly encourage you to apply for federal assistance by registering online at http://www.DisasterAssistance.gov.

  136. I did an application for Harvey assistant on 9/28/17 and haven’t received any response

  137. Hi Benny. When the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you did not hear from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  138. hi. i receive the reference number but money gram cancelled the transaction. they said i cant receive money with them. How can i change the way to get the money?

  139. We’re sorry for the inconvenience and frustration you must feeling. The payment options are provided by reliable, trusted companies with intuitive systems used by millions of customers. In the event that you cannot access the funds, there are excellent customer support services at these companies to resolve the issue, or find a location to claim funds. If, however, you are unsuccessful in working through the issues with the payment provider, then please call the Call Center.

  140. Elaine, No, changes cannot be made once the application has been submitted. The process is automated so that once a payment method is selected it cannot be stopped.

  141. I have applied but I have yet not got an answer back to yes or no?
    I don’t know what to do at this point does anybody have any suggestions

  142. Hi Sandra. When the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you did not hear from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  143. The American Red Cross relaunched its financial assistance program on Sept. 21. We have already processed and informed tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  144. On September 11,2017 I filled out the application and was approved for the $400..however, my email was typed in incorrectly. Once the system came back online I was told by a Red cross customer service agent to reapply, so i reapplied and the was told i didn’t qualify based on the (same) information i had given. I have screenshots with my approval reference number , my name , and status…why can’t I get my $400?

  145. Patrick, we’re sorry for the confusion. The relaunch of the program helped to focus on the specific objectives of this financial assistance program. If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received. If there is no appeal option, you’re probably not qualified for this program, though you may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health, mental health, and spiritual care.

    In addition, as resources allow, the Red Cross will be working alongside our community partners to initiate long-term recovery services, including additional assistance. Qualifying for this financial assistance program will not be a pre-condition for applying for future services. We also strongly encourage you to apply for federal assistance by registering online at http://www.DisasterAssistance.gov.

  146. i am yet to get a resonse for over 24 hours and i donot know what my status is. what do i need to do ?though i applied October 2nd.

  147. We are processing applications as quickly as possible and appreciate your patience. There may be some delay between applying and hearing back from the Red Cross, but you will receive an email or text message with more information about your application within 24-48 hours of registering for assistance.

  148. I received an email from the Harvey Financial response team and was asked to provide proof of residence from the claim by submitting an ID or driver’s license with the same address in order for my case to be approved and be moved forward. I’ve submitted the requested documentation twice and I still have not heard nothing back. Is there somebody that can look into this and let me know what is going on. Thank you very much and have a blessed day.

  149. Patrick, thanks for your question. When the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  150. Trying to dispel the rumers. I Applied with Red Cross on the second go round of September 21, 2017. I have even tried calling the main number to the Red Cross. I have not heard anything since that day the 21st. I learned from the recording from calling the main number of Red Cross that I should not re-apply. Someone should be in touch with me. We have been turned down by FEMA. The inspector said our house was livable, even though there is a hole in my kitchen floor big enough to put a hot tub in. Two volunteers and even my son, fell through the kitchen flooring while removing the sheet rock and insulation, cabinets, wood flooring etc. I truly could use the financial help from red cross. Any help or communication from Red Cross will be greatly appreciated. Red Cross has been in our subdivision giving out hot meals which is a blessing. Thank you Red Cross for all you do for all of us that have been devastated by hurricane Harvey!! God Bless Red Cross!

  151. Hi Leslie. We are sorry that you have gone through so much. When we relaunched the financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you did not hear from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  152. My name is Jamal bayda and I am 27 years old, separated and I have a 3 years old child.
    Before hurricane Harvey, I used to live and work in Arlington, TX.
    However, my wife and I are separated and I became a single parent raising a 3 years old child, named Mason bayda.
    When hurricane Harvey hit, I moved in with my parents Tony and Shari Bayda at 13 Caney Creek dr in Huntsville, tx. To help them out because they both are elderly and disabled.
    I became unemployed and I was living on my small amount of money I saved.
    However, even though I am living with my parents in their house, I am responsible to support myself and my child because my parents survive on social security disability and they cannot provide for me and support my child and I.
    I am aware that you only provide 400 dollars per household who were affected by Hurricane Harvey.
    But, even though I live with my parents, I am considered a separate household with my child.
    I was denied the 400 dollars assistance because I live with my parents.
    I am pleading with you to reconsider your decision, because I am still unemployed and trying to support myself and my child.
    I really could benefit from the 400 dollars assistance now until I can get back on my feet and get a job.
    I thank you for helping my elderly and disabled parents because they were in dire need of this help. But I am also in dire need for the assistance of the 400 dollars because as I mentioned earlier, even though my parents provide a roof over my head, I am still responsible for raising my child and providing him with diapers and all the necessary items which my parents cannot help me with.
    I thank you for the great help you have been for the people in need and I am hoping that you will reconsider your decision and help me with the 400 dollars that will help me tremendously.
    Thank you and may the good Lord bless you.
    Jamalbayda@gmail.com.

  153. Jamal, thank you for your thorough and detailed message. We are sorry for the difficulties you have experienced.

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received. If there is no appeal option, you’re probably not qualified for this program, though you may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health, mental health, and spiritual care.

    In addition, as resources allow, the Red Cross will be working alongside our community partners to initiate long-term recovery services, including additional assistance. Qualifying for this financial assistance program will not be a pre-condition for applying for future services. We also strongly encourage you to apply for federal assistance by registering online at http://www.DisasterAssistance.gov.

    We wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Thanks again for reaching out to the Red Cross.

  154. I don’t have a mobile phone but my brother does. He applied and qualified and picked up his money at Walmart. Can I use his mobile number to apply? I have an email. my phone was lost during evacuation. I don’t have money to replace it right now. Will I be denied if use his phone. I don’t want to ruin my chance for help for something small like using his phone. Thank you

  155. Hi David. We are sorry for the difficulties you have experienced because of the hurricane. Sharing a mobile phone should not affect your eligibility for assistance. The main thing is to have a separate email account. In case you don’t have all this information, here is a little more info on the application process. We are using two steps to gather information and determine eligibility. In the first step, applicants register for the program by providing high-level personal information and answering 3 questions about how Hurricane Harvey has affected their household. Applicants then exit the system and await a text or email that provides their application status within 24 to 48 hours. In this text/email, qualified applicants will receive a link to re-enter the system to answer several identity verification questions which, if answered correctly, will enable applicants to choose a method of payment to collect their funds.

  156. Hello! I applied for assistance last Thursday September 29. And I have not received an email!

  157. Hi Latwyla. We are processing applications as quickly as possible and appreciate your patience. There may be some delay between applying and hearing back from the Red Cross, but you will receive an email or text message with more information about your application within 24-48 hours of registering for assistance.

  158. I was approved for the “immediate” assistance on September 11th. PayPal was my selected option.

    As of today (October 5th) the PayPal deposit still shows “in transit” when I sign into the Red Cross site with my email. I have called almost every other day trying to gain assistance and after hours of being on hold the only update I receive is that the system is being updated and to call back. Waiting on this deposit is stressful considering everything that we have already been through with being out of work. This program closes out on October 10th. Is red cross going to honor those PayPal applications that never received deposits? This seems to be a common issue for those who selected the PayPal option.

  159. Kala, we are sorry for the temporary inconvenience. We still have a number of PayPal applications that are in process. You do not need to reapply. And the Oct. 10 deadline will be honored for all who made applications prior to that time. Thank you for your patience while we resolve this issue.

  160. Hi Michael. We are processing applications as quickly as possible and appreciate your patience. There may be some delay between applying and hearing back from the Red Cross, but you will receive an email or text message with more information about your application within 24-48 hours of registering for assistance.

  161. Hi Richard. You should have received a message indicating your qualification status within 24 hours of submitting your application. Did you get that? It would have arrived via email or text message, per the Best Contact Method you indicated when applying. If wanted to receive an email, be sure to check your spam or junk folder, as the message may be mistakenly classified as spam or junk. If you have not heard anything yet, please know that we are still processing applications, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Thank you for your patience.

  162. I applied over a week now expecting 24 hours email but I couldn’t get anything. I cannot further my application. I was affected by this disaster severely.

  163. Thanks for your message. Some have applied for assistance and not yet heard from us. The Red Cross is still processing applications, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Thank you for your patience.

  164. Ihave put in for my red cross help from the Harvey storm 3 weeks ago and have not heard from them.

  165. Roland, when the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  166. Im in the mandatory evscuee in Newton County Texas. It says not able to determine eligibility. Whats that mean. We are desperate.

  167. Steven, the focus of our financial assistance program is to deliver funds to qualified households most severely affected by Hurricane Harvey. This includes households in 39 Texas counties whose primary residence was severely affected by the storm, were displaced for several days, and have expressed an immediate need for help with life-sustaining items like food and clothing. An applicant’s identity must also be successfully verified.

    More information about the website and process has been updated here: https://redcrosschat.org/2017/09/15/hurricane-harvey-financial-assistance/

  168. I have been waiting patiently for y’all to respond back to me it’s almost been a month an still nothing what is really going on with y’all systems an are y’all trying to help or not I had to leave my property an staying in a motel. But I see a lot of ppl that don’t even deserve to get this money but the ones that really need it they are being denied an that’s b’s

  169. Rosemary, we are processing applications as quickly as possible and appreciate your patience. There may be some delay between applying and hearing back from the Red Cross, but you will receive an email or text message with more information about your application within 24-48 hours of registering for assistance.

  170. Alma, we’re sorry for the inconvenience. When the American Red Cross relaunched its financial assistance program on Sept. 21, we were able to process and inform tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  171. I live in Liberty Texas red Cross didn’t approve me an my apt had water almost nee high for 5days I lost all my furniture cell phone in purse my sewage back up cloths tv ceiling half of the apt ceiling fell from roof leaking need red Cross help please

  172. Lucinda, we wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care. Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.
    UPDATED 9/25: How do I appeal?

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received. If there is no appeal option, you’re probably not qualified for this program, though you may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health, mental health, and spiritual care.

  173. To the American Red Cross. I among many sent an application for aide. Just would like verification that you received my application. Did not receive a reference number. Thank you.

  174. Earnestine, we are processing applications as quickly as possible and appreciate your patience. There may be some delay between applying and hearing back from the Red Cross, but you will receive an email or text message with more information about your application within 24-48 hours of registering for assistance.

  175. Applied and got ok’d to receive assistance. My bank acct number had to be corrected. My payment never came thru because I changed it. What do I do???

  176. Matt, our system will be notified of failed payments. Once the failed payment has been processed in our system, you will receive an email inviting you to go back into your account to choose a different payment method.

  177. I applied and was approved on September 11 and selected the PayPal option and I STILL haven’t received the assistance

  178. Fred, thank you for reaching out. We’re sorry for the temporary inconvenience. We still have a number of PayPal applications that are in process. You do not need to reapply. Thank you for your patience while we resolve this issue.

  179. I have spoken with others and they never heard of having to send a copy of your picture id and a bill. Can you please tell me why this was needed?

  180. Jacqueline, this is simply to help us determine eligibility based upon an applicant’s residence. We compare that with the various criteria, including the specific geographic areas where the disaster damage was greatest.

  181. I have Area code 313 but I am staying in Beaumont since one year. On my Drivers licence I have my new Address of Beaumont. will it be problem due to area code. Because I heard some rumors that if your area code is not of affected area you will not receive help. I need it.

  182. Mangesh, thanks for your question. The area code will not be a determining factor for whether you receive the financial assistance. Please follow the directions on the application process and provide the information requested to verify your eligibility.

  183. I am white and live in the same complex and work at the same company as two of my close black friends. They were approved for $400 and I wasn’t. I was asked to send a picture ID, but they weren’t. Two hours after I emailed a copy of my picture ID with a picture of my address, I was denied. Was I denied because I’m white? We all filled out the application together and our answers were the same.

  184. Leslie, please know that none of our decisions about assistance are made on the basis of race, ethnicity or any other such factors. The Red Cross is proud of its record of serving human needs without regard to the whether a person is black, white, brown or any other color. The information was requested to determine proof of residence for eligibility. Because you were denied, we encourage you to follow the directions on the message you received.

    In addition, as resources allow, the Red Cross will be working alongside our community partners to initiate long-term recovery services, including additional assistance. Qualifying for this financial assistance program will not be a pre-condition for applying for future services. We also strongly encourage you to apply for federal assistance by registering online at http://www.DisasterAssistance.gov.

  185. I registered about a week ago and never received any type of confirmation code or anything is the system down??

  186. Youana, if you have not heard from us, we are still processing your application and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. We are sorry for the delay and the inconvenience, but we thank you for your patience.

  187. I’ve talked to red cross reps gotten my information right. I was only denied cause I submited my application to fast in didn’t check a box . so the rep fixed my account her self and appealed it in its still pending but I’m getting text and emails saying denied can someone please tell me something

  188. Alan, we are sorry for the confusion and the inconvenience. The messages saying you were denied should contain some information on how to appeal the decision. Can you pursue those channels to see what the status of your application is? Again, we’re sorry for the situation you are in, and also for the confusion about the assistance.

  189. I was denied for assistance when I was in an area that had standing water and it even got in my car. I couldn’t go to work for almost 2 weeks and I’m a single parent and you all said I didn’t qualify yet I know people that were not “severely” impacted by the hurricane and got their assistance.

  190. Sandra, we wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.

  191. I applied for assistance on 9/24/17 and have received $400 assistance already.
    I applied again on 9/27/17 for my friend who cannot read or write. I used the same email address for both applications. As of 10/7/17, I have not heard anything for my friend’s assistance. Could this be because I used my email address twice? Should I apply for my friend again using a different email address?
    Thank you for your assistance, you are doing a fantastic job!

  192. Jane, that is probably the problem. The system matches email addresses and thinks you’ve already applied and been approved. Since your friend does not have an email address, you should click the “Need an email?” link when you visit the registration website. This will take you to a site that allows you or your friend to create an email address.

  193. Hi, I applied on Monday October 2nd and have gotten nothing yet. Was I supposed to get an email saying I applied?

  194. Heather, if you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  195. Hello I apply for the Harvey hurricane it’s been a few days haven’t heard nothing thank u guys 4 your time

  196. Anthony, when the American Red Cross relaunched its financial assistance program we were able to process and inform tens of thousands of applicants of their status. If you have not heard from us, we are still processing your application and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. We are sorry for the delay and the inconvenience, but we thank you for your patience.

  197. Hello I applied for the Harvey hurricane assistance and it’s been a few days haven’t heard nothing thank u guys 4 your time.

  198. How much longer do I have to wait for the immediAte assistance. We need help now with bills. They are just piling up. Its been weeks and we need answers.

  199. Crystal, we are sorry for the delays and inconveniences. Please know that we are still processing a large volume of applications and we are aware of the human needs of those who have applied. Thank you for your patience.

  200. Can’t scan barcode on my if . I took pics of front n back a long with letter from landlord and emailed them in October1. Still pending?

  201. Laurie, it sounds like you’ve done what you need at this point. Thank you. We are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience. We are in the process of working to resolve all pending cases.

  202. We done without electricity for 11 days & my mom has lung cancer & has to be on oxygen so we had run a generator for 3 days & my mom could not bare the heat any longer so she went to my brothers hse . and I was placed in a motel in woodville tx. And we was out a lot of expensises due to hurricane harvey & really need the immediate financial assistance of $400 to help get back on our feet

  203. Roy, the focus of our financial assistance program is to deliver funds to qualified households most severely affected by Hurricane Harvey. This includes households in 39 Texas counties whose primary residence was severely affected by the storm, were displaced for several days, and have expressed an immediate need for help with life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.

    Severely impacted households that need immediate assistance can apply at redcross.org/HHIA. Registration will remain open through October 10. We have been able to process and inform tens of thousands of applicants of their status. If you have not heard from us in the 24-hour window, we are still processing your application, and you do not need to reapply.

    We will contact everyone who has applied as soon as possible. Thank you for your patience.

  204. I have had apply for Redcross assistance but they said I’m not qualified since I had 2 kids. 1 is new born and the other is 5. I did reapply again . Please help.

  205. Trish, we wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing.

  206. I chose to have my funds deposited to my PayPal because it said it would be complete within a few hours. Your system says that the transaction is complete but I don’t see it on my paypal. Help please

  207. The PayPal payments sometimes take up to three days for the deposit to actually appear in your account. How long has it been? You might check your spam or junk folder in your email account. Sometimes automated message emails may be mistakenly classified as spam by your email provider. Emails from PayPal would come from service@paypal.com

  208. I submitted my application, denied, I appealed redcross needed more info I submitted it they email verification they got it, I have never heard back

  209. William, if you have not heard from us, we are still processing your application, and you do not need to reapply. We will contact everyone who has applied as soon as possible. Please also make sure to check your Spam folder. Thank you for your patience.

  210. I only have my reference recevied via text but have not been able to replace my state id yet..I have a work id, will that along with the text message suffice to pick up from Walmart?

  211. Your address and identity will be digitally screened in the system to see if you qualify for assistance. If we need more information, you may be asked to provide limited documentation, such as government-issued photo identification, a utility bill at your pre-disaster address, a copy of your lease, or a letter from your landlord.

  212. I chose the Paypal payment method for the $400. on the Red Cross website it has the status as “delivery Complete” but I do not see a deposit. How do I received the money?

  213. Crystal, the PayPal payments sometimes take up to three days for the deposit to actually appear in your account. How long has it been since you received this message? Please also check your spam or junk folder in your email account. Sometimes automated message emails may be mistakenly classified as spam by your email provider. Emails from PayPal would come from service@paypal.com.

  214. i lost my entire house,, we had water up to our shoulders. I am a part time student and military family member and i keep getting denied for help.

  215. Caitlyn, We wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care. Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing.

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received.

  216. Apologies, maybe my inquiry wasn’t clear – I have already been approved for assistance (thankfully) and have received my reference ID via text message this morning to go and pick up my funds from Walmart. Although the text or email did NOT specify that I needed anything other than the reference number, can you confirm if all I need is that text message and reference number to pick up my funds?

  217. I have been aproved and received a reference number. I took it to Wallmart and was told the ref# number was invalid and come back next day. After 3 trips to Wallmart they finally told me to call RedCross so I did. A cust rep told me a supervisor would call me back in 48hours . Its been 2 weeks no call so I called back same thing no call back. All i need is a new ref number since the money is on my account..please send me another ref number..please i have kids

  218. Clyde, we are sorry for your inconvenience. First, are you using an 11 digit number? You would have been given a confirmation number, which is shorter than the reference number you need. Also, please make sure you check your spam folder for an email with a reference ID. Sometimes those messages get lost there.

  219. Sorry for the inconvenience, Omar. It’s hard to know why you did not receive your money without knowing more about your situation. Did Walmart give you an explanation? Sometimes people have confused a confirmation number with a reference number. The reference number should be 11 digits. If you do not have that, you might check your spam folder to see if the email was routed there.

  220. I appealed the decision. I received an email on 10-3-2017 stating they received my additional paper work. Ive still yet to hear from them and tomorrow is the last day. What can i do?

  221. The Red Cross continues to process appeals. We will get back to everyone as soon as we can. We have put into place an expansive appeals team that is processing thousands of applications every day and we hope to resolve the majority of appeals within a matter of weeks. Thanks for your patience.

  222. Does anyone know how my nephew can pickup his money from money Gram without his i.d ?he lost all his paperwork during the hurricane he’s homeless and he’s staying with me right now

  223. Cynthia, we assume your nephew has already been approved after applying for assistance at the website redcross.org/HHIA. The system will let you know if you qualify.

    Most applications do not require any physical documents to determine eligibility. Your address and identity will be digitally screened in the system to see if you qualify for assistance. If we need more information, you may be asked to provide limited documentation, such as government-issued photo identification, a utility bill at your pre-disaster address, a copy of your lease, or a letter from your landlord.

  224. My name is Barbara, I received confirmation email to receive the $400 but can’t access the login info without a password. I have requested a password change several times, but no response. Please help!!!

  225. Is there anyone else out there having a hard time scanning their ID especially today on the 9th the day before it closes I have got mm pictures on my phone of my ID from today and done went through unable to capture the picture it’s bullshit

  226. Sorry for the frustration you are feeling. I’m not sure what the technical issue is. It should work if you take a photo with your camera phone and submit that picture.

  227. I was approved for this application and I was required to complete the registration after completing I was approved and asked how to redeem it and I clicked through Walmart but it never sent me a confirmation code

  228. Thank you for replying back to me. Ok I have an eleven digit ref# and it says my $400 dollars is on my account but Wallmart cant access it because ref number is not going through the system. Wallmart advised me that my ref #num ends with a digit and they havnt seen but a few like mine. Im asking Redcross to please go in the system and give me another ref# please…please…please…If the person that responds to our chat questions can please look up my account with my email address they (redcross) can see that my funds are on my account and cant be disbursed to me..please help me i have made so many calls to redcross and so many trips to wallmart only to get run_around .please i have kids and a victim of Harvy.please help me or email me an explanation..please

  229. Clyde, we are so sorry for the inconvenience and the frustrations you undoubtedly are feeling. We are forwarding your information to the appropriate people so they can look into your situation and hopefully resolve the issues. Thanks for your patience.

  230. I have applied and it sent me an email that I can appeal it so I did and it said it will contact me within 72 hours well it’s been 2 weeks and it send me an email to send in formation like my picture ID and a bill for proof of my residence so I did that twice and still haven’t heard anything

  231. I havery answered the same questions over and over and I can’t seem to move forward to get a reference number or anything

  232. Joe, we are sorry for the inconvenience and frustration you must be feeling. Have you received a confirmation number? Another option would be for you to call 1-800-RED-CROSS for assistance. Today (Oct. 10) is the deadline for applying.

  233. Tammy, if you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received. If there is no appeal option, you’re probably not qualified for this program, though you may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health, mental health, and spiritual care.

    In addition, as resources allow, the Red Cross will be working alongside our community partners to initiate long-term recovery services, including additional assistance. Qualifying for this financial assistance program will not be a pre-condition for applying for future services. We also strongly encourage you to apply for federal assistance by registering online at http://www.DisasterAssistance.gov.

  234. I apply over a month ago & still not have not heard from you all. I was affect by Hurricane Harvey as my entrance way in my house fell and I have mold in one of my closet. I lose to freeze of meat & other food.

  235. Did you receive a confirmation that your application has been received? If not, your application may not have gone through. Today, Oct. 10, is the deadline for applying.

  236. Hello,
    My parents (who live in their own home) and I applied for assistance on September 11 around 8am CST. Both applications were approved and we received emails with the confirmation numbers immediately after the applications were submitted. We both chose PayPal as our form of payment. We still have not received any funds deposited into our PayPal accounts. I’ve callee numerous times to check the status and they have told me that our applications are approved and it’s just taking a while for the deposits to process. What is taking so long? Are we ever going to get our emergency assistance funds?? I also logged into your website to check the status of our applications and it still says transaction complete….??? Why does it say transaction complete, if we havent received any money? I have verified with the Red Cross to make sure that the email address for the PayPal deposit is correct, and it is. Please help.

  237. I submitted a comment earlier and it was deleted. I have legitimate concerns, and my comment wasn’t bad at all. Anyway, my parents (who live on their own) and I applied for assistance on Sept 11 around 8 am CST. Both applications were approved and we both chose PayPal. Neither of us have received a deposit in PayPal. We only received confirmation emails immediately after applications were submitted stating that we were approved. I have called numerous times to check the status and verify that the email address used for PayPal is correct. Email address for PayPal is correct. RedCross reps keep telling me that the applications are approved and I need to be patient for the funds to be deposited into the PayPal accounts. I also logged into RedCross to check the status and it says that the transaction is complete. It’s been like that for weeks now. What is going on? Will we ever get our emergency assistance? Are you all still having issues with your system?
    It really shouldn’t take this long. Please help.

  238. Ashley, we are sorry for the inconvenience and frustration you are experiencing. Your message has been forwarded to the right people who should be able to check into your parents’ situation. Was their application made through your gmail account? Sorry if a previous comment on our blog was inadvertently deleted. Comments left here are monitored by several of us who are working with the WordPress blog account. We respond when we can, and we forward others along. I assume the reps you have already spoken were from your calling 1-800-REDCROSS.

  239. I made the mistake of reapplying after I was approved on sept 11. I reapplied because I made the selection of PayPal to receive my money. When I reapplied I was denied but I still have my paypal confirmation number. Is there anyway I can use it at a Walmart?

  240. Fredrick, you should have received an 11-digit reference number. That is different than your confirmation number. If you don’t have an email with one, please check your spam folder. Sometimes some of our email messages get routed there.

  241. I believe ive been treated fraudulent..I didn’t have an email address so I used a friend’s.. he submitted my info without my permission…please help…he stole my $400 from Red Cross.

  242. Terrell, we are sorry to hear of your circumstances but thank you for reaching out to let us know of the situation. The Red Cross has a zero-tolerance policy when it comes to fraud and aggressively pursues fraudulent activities wherever they occur. If you are aware of fraud involving Hurricane Harvey, please contact your local law enforcement or contact the Red Cross at disasterfraud@redcross.org or the Concern Connection Line toll free, at 1-888-309-9679. Thank you.

  243. how will receiving the $400 affect in the future per say end of year taxes?
    if multiple families live in one household can each apply separately?

  244. The deadline for applying was yesterday, Oct. 10. We cannot say specifically how the assistance will affect a person’s taxes. You would need to talk with someone at the IRS or a tax preparer.

  245. Red cross denied me apparently they didn’t check my background. Cause I been waiting for disability for 5 yrs n raising 2 kids by myself .n my son is adhd n bipolar to I only get 600$ a month. I can’t live on I have to live with my aunt who is disabled to. So red cross sucks d***. I had bad problems caused by the storm

  246. John, we wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this specific program.The focus of our financial assistance program is to deliver funds to qualified households most severely affected by Hurricane Harvey. This includes households in 39 Texas counties whose primary residence was severely affected by the storm, were displaced for several days, and have expressed an immediate need for help with life-sustaining items like food and clothing.

    If you feel there’s been a mistake, there may be an option for you to appeal. Just follow the directions in the message you received. If there is no appeal option, you’re not qualified for this program. There may be other forms of assistance available to you, including sheltering, cleaning supplies, food, health, mental health, and spiritual care.

  247. I was approved on 9/11 before the website went down and I never received an email with my code. I re-applied after I didn’t hear anything for 3 weeks and this time I was denied. What can I do

  248. my brother received a text stating that he needed to log into the portal redcross for futher action. however, he never received the email so how can he get into the website to verify his info. if red cross did not send him an email. he received the text yesterday, oct.10. so please let us know what he can do to verify the process .
    thank you ,
    rose mary ( writing this for my brother)

  249. Hello I was approved on 09/11 shortly before the system crashed. I picked the option to have the fund sent to my bank account. On 9/12 I went to Zelle to set up my online account to find out that they don’t except my bank and clear exchange didn’t either. I’ve called several times to speak to a rep and they stated they would send me a reference number to puck up at the local Walmart but I have yet to hear from anyone. I received a call last Friday from a Red Cross rep who stated she called to enter notes for the financial department they would calling back around 1:30 so they can issue me a reference number to pick up funds at Walmart but I haven’t received a email as of yet and my cell number has changed so if someone could email me so I can update that info I really would appreciate it.

  250. Towanna, we’re sorry for the inconvenience. We have had several reports of our emails being mistakenly routed to spam folders. Could you check there and see if you can find your reference number? If not, please let us know and we will forward your information to a customer service representative. Thank you.

  251. Its been 6 days now since i haven’t received an email the day i registered witch was on oct 6

  252. Rudy, we have had a few reports of our emails mistakenly being routed into spam folders. Please check there and see if your email is there. If not, please let us know. Thank you.

  253. I didn’t get financial assistance for some reason it’s not fair for other people to get and the ones that need it the most didn’t get anything

  254. Hi Crystal,

    We have received some questions about those who have been denied Hurricane Harvey financial assistance.

    The bottom line is that we do wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program.
    The focus of our financial assistance program was to deliver funds to qualified households most severely affected by Hurricane Harvey. This includes households in 39 Texas counties whose primary residence was severely affected by the storm, were displaced for several days, and have expressed an immediate need for help with life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified.

    Of the hundreds of thousands of applications for financial assistance received by the Red Cross, there are three primary reasons why people have been denied: they didn’t meet the eligibility criteria; they submitted information that was duplicative to other applications, such as a name or email address; or they were unable to verify their identity. These denials were based entirely on the information provided in applications.

  255. I have answered the security questions correctly and was told I was not qualified after submitting them. I have sent all identifying info 2 times. Can someone call me because the system Red Cross is using to verify my identity is wrong.

  256. Hi Regina,

    Of the hundreds of thousands of applications for financial assistance received by the Red Cross, there are three primary reasons why people have been denied: they didn’t meet the eligibility criteria; they submitted information that was duplicative to other applications, such as a name or email address; or they were unable to verify their identity. These denials were based entirely on the information provided in applications.

    The focus of our financial assistance program was to deliver funds to qualified households most severely affected by Hurricane Harvey. This includes households in 39 Texas counties whose primary residence was severely affected by the storm, were displaced for several days, and have expressed an immediate need for help with life-sustaining items like food and clothing.

  257. I live in Aransas county Tx. There are 3 trailers that share the same address destroyed on this 3 acre property . I was one of the renters and was denied,. Dose that mean that the3 different resident renters on this property are being viewed as the same.? I used my E-mail at the portal disaster sight and red cross said it wasn’t valid. Pleas can you shed some light on the situation? there is no power and so the well dose not work so no water . The transformer pole broke and they pulled the meter. I can not live on the property staying with friends at the moment

  258. Hi Jeffrey,

    Of the hundreds of thousands of applications for financial assistance received by the Red Cross, there were three primary reasons why people have been denied: they didn’t meet the eligibility criteria; they submitted information that was duplicative to other applications, such as a name or email address; or they were unable to verify their identity. These denials were based entirely on the information provided in applications.

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received. If there is no appeal option, you’re probably not qualified for this program, though you may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health, mental health, and spiritual care.

    In addition, as resources allow, the Red Cross will be working alongside our community partners to initiate long-term recovery services, including additional assistance. Qualifying for this financial assistance program will not be a pre-condition for applying for future services. We also strongly encourage you to apply for federal assistance by registering online at http://www.DisasterAssistance.gov.

  259. I selected direct deposit but never received the link to set up my direct deposit and there is no option to change payment. What do I do?

  260. Rosa, the process is automated so that once a payment method is selected it cannot be stopped. However, if the payment method fails for some reason you will be contacted and asked to log back in and select a new method.

  261. i qualified to receive the 400.00 for Harvey assistance. I chose to use the Walmart option using my email. it has been over 4 days since I chose the option for email/Walmart and have not received anything yet. I did check my status and it says Disbursements and a confirmation #. WHAT? I never received anything by email to take to Walmart via EMAIL

  262. Michael, sometimes our email with the reference number is mistakenly sent to a spam folder. Please check your spam folder and see if the information you need is there. If not, please let us know. Thanks.

  263. I applied for the hurricane Harvey assistance and was sent a text that I was approved and to click the link to continue to the next steps to receive the funds, but when It takes me to the red cross page to sign in to my email it says I need a password and I dnt have one, so I click forgot password and it says invalid email, I was sent the text on Friday oct 13 and I have been calling since then but I cant get anyone on the phone to help me, what can I do???

  264. Homero, we have looked into your account and it appears that you used a different email address than the one you used to post this comment to our blog. Please make sure you’re using the same email address you used to apply and see if that gives you what you need. Thank you.

  265. I received the email saying I was approved. I selected my payment method and chose the text option to receive my reference number but I never got it. What do I do now?

  266. Melba, we are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  267. Good morning,
    I received an approval text message and to click on a link to follow steps to receive the $400 but it’s asking me for a user name and password. I never set up a user name and password. I requested a temporary password through that same link that I received via text. But I have not received the temporary password. How do I proceed in receiving the $400 that I was approved for?

  268. Hi Shannon. We are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  269. Hi I received a email saying that I was accepted for the assistance and that my next step is to sign in and complete step 2 but when I try to sign in it won’t let me. Once I put in my information and click sign in it tells me “Page error too many redirects have occurred” . It’s been nearly two weeks,I’ve already emailed 2 times with no response. Hopefully you guys see this one this time. Thanks in advance!

  270. Adrian, we are so sorry for the inconvenience and for the difficulties you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  271. Hello, my mother-in-law received a text message stating she was approved for $400. We went to the website, couldn’t remember a password (it was requested). We have been awaiting a password reset to complete the process online. This password reset link was allegedly sent on Friday, October 13, 2017. The password reset is not in junk mail, as we have been checking. This is our second post to this blog. Any further assistance or response would be greatly appreciated.

  272. Hello. Sorry for the perceived delay in responding to your post regarding your mother-in-law. We would encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  273. I was approved, and i chose my payment method with walmart, i chose option for reference number to be sent through my email , but i haven’t gotten anything. Is it because many reference numbers are processing?

  274. Is there any way to get my reference number? Its been 4 days since ive been approved and still haven’t gotten a reference number

  275. Andrea, the reference number may still be in process. Or, we are getting some reports that the emails containing the number have mistakenly been routed into spam folders. Please check your spam folder and see if you find it there. Thank you.

  276. I appeal and was approved for 400 dollars it mention it will send my reference number on email and I haven’t receive nothing

  277. Leissli, we are getting reports that some people have found that the email with the reference number was mistakenly routed to their spam folder. Please check there and see if you find it. Thank you.

  278. Hello i was qualified and i havent received my reference number through email, i am also looking in my spam folder and nothing. Do i need to call Red Cross? Or is just many reference numbers processing?

  279. Edlin, the Red Cross continues to process applications. We will get back to everyone as soon as we can. We are working quickly to ensure every application received by October 10 is processed and reviewed. If you received notice that you were approved, you should have also received an 11-digit reference number. If not, we’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  280. Clara, we are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  281. Did I get an approval and just missed it for my $400 , If so please send me another one

  282. Not able to got the email to reset my password and its not in my spam folder what can i do

  283. I qualified to receive the 400.00 for Harvey. I chose the Walmart option to send the reference number to my email. It has been 3 days since I chose the option for the reference number to be sent to my email and have not received anything yet. I checked my status and it says Delivery complete, but till today i still have not received anything and i have already checked my spam, junk, inbox and trash folders, but there is nothing.

  284. Jasmine, your previous question about this issue was forwarded to a customer service representative, but since you apparently have not yet had this issue resolved, we’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Sorry for the inconvenience and the difficulties you are experiencing. Thank you for your patience.

  285. I was approved for the $400 but I was never emailed a reference number. It said it would be delivered to my email on a few minutes but that was yesterday at 5pm. Still no email with reference number. Please help!!!

  286. Jason, we are sorry for the inconvenience. We’ve gotten reports of some emails being mistakenly routed into spam folders. Please check your spam folder and see if the missing email is there. Hopefully, that will resolve the issue. If not, please let us know. Thanks.

  287. My bank sent the money back cuz of wrong account number.What do I do now to get the money resent? Thank you.

  288. Marcella, we are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  289. Yes I would just like to say I asked you all for help because I need the 400.00 but you all turned me down even after I told you all when I called that I am sewage backing up an coming out in my house toilets overflowing my deep freeze went out cause we were without power for a good while but my mother asked me did I say anything about the giant tree that had to be cut off of the roof of my house an I told her no cause I was just so upset at you all turning me down an I have kids to I just knew you all were gonna help you can send somebody to my house please you all have gave 400. 00 to people up 5,6,7 or .more times an they are telling people about it laughing an bragging about how many times they have gotten the 400.00 why is it that the criminals can always get the help but the other people get turned down before you can say 123 an I have other stuff going on but it was not in any of those questions that you all had for you to check off so what is person suppose to do when you can’t check off what you do not see an there was no where to write it in?

  290. Coretta, we are truly sorry for the difficulties you are experiencing.

    We wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this specific program. You may, however, qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households included those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified. These criteria for eligibility have remained the same throughout the process.

    If you were denied and you feel there’s been a mistake, there may be an option for you to appeal – just follow the directions in the message you received. If there is no appeal option, you’re probably not qualified for this program, though you may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health, mental health, and spiritual care.

    In addition, as resources allow, the Red Cross will be working alongside our community partners to initiate long-term recovery services, including additional assistance. Qualifying for this financial assistance program will not be a pre-condition for applying for future services. We also strongly encourage you to apply for federal assistance by registering online at http://www.DisasterAssistance.gov.

  291. I had filled out application on 10th of October, they told me 72hrs will contact, when I tried to reapply they said current status pending, give them 72hours again,did it go through

  292. Renee, we are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  293. Hello I was approved on 09/11 shortly before the system crashed. I picked the option to have the fund sent to my PAY PAL account. I was approved as well as my brother and law. I still have not received any information our payments are still in transit. I got a message regarding my inquiry and haven’t heard back for a week.

  294. We are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  295. I received a text message to go to Walmart and pick up assistance and a ref number but when I went to go pick it up it says that its not able to process at this time. What do I do at this point?

  296. Mary, we are sorry for the trouble you are having. You should have received an 11-digit reference number. Do you have that? If not, Walmart will be unable to process your request.

  297. As previously stated. I have been approved for the $400 Harvey assistance. My funds are at Walmart for pick up, but I HAVE NOT received my REFERENCE number. It IS NOT in my Spam folder. As i have dissected my entire email. Please Help

  298. Erik, we are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  299. When I try to reset my password it is saying invalid Email but you have approved me with a text to my phone this is my correct email.

  300. Octavia, we are sharing your question with our resolution team. Someone on that team will contact you with any follow up about your specific situation. Thank you for your patience.

  301. i received an email on October 16 that I had been approved for the $400 assistance and I was to go to the website (portal.disasterverification.com) to select my disbursement preference. I logged in with my email and password and was rejected – INVALID – I have tried repeatedly but can not get thru. I went to the Red Cross on 2700 S/W Fwy and was told there was a computer glitch and to write down my name, address etc and someone would contact me. Do you know when I will be contacted. I really need this money. Thank you

  302. Sandra, we are sharing your question with our resolution team. Someone on that team will contact you with any follow up about your specific situation. Thank you for your patience.

  303. I was approved September 25 but I still haven’t received my money. Zelle cancelled payment & sent cash back to REDCROSS but I still haven’t got a link. It’s showing I didn’t receive payment when I log into my REDCROSS account but still no link

  304. Lakicha, we are sharing your question with our resolution team. Someone on that team will contact you with any follow up about your specific situation. Thank you for your patience.

  305. I have applied for the $400 assistance help and I was approved but I’m having a hard time sending in my code scanner of my driver license and it keeps telling me there’s an error but I do have a ID number and I was wondering how can I get an email from you all so I can email you my driver license and my light bill to see if I can get things moving a little faster because that’s what it’s saying that there’s an error with my ID but my ID says my birthday but my ID is different from my light bill so that’s why I’m sending both so can I get a reply with an email where I can email this information

  306. Melissa, we are sorry for the inconvenience. Some people are reporting that the email with the reference number was routed into their spam folders. Please check your spam or junk mail folder and see if the information you need is there. If not, please let us know. Thank you.

  307. I can not sign in to my account I did not have a password I have been told I should keep trying to connect by clicking on I forgot my password and the email it states is sent to me does not arrive. I therefore have not received the $400 that I was supposed to get. I would like to remedy this as soon as possible My calls only get me the same answer keep trying and I have but still no email to set/reset password.

  308. Sandra, we are sorry for the inconvenience. Some people are reporting that the email with the reference number was routed into their spam folders. Please check your spam or junk mail folder and see if the information you need is there. If not, please let us know. Thank you.

  309. I applied way before the deadline they sent me a text fairly quick disqualifing me saying that another address that I haven’t lived at for almost five years came up in addition to my address that I live at now for the past two years.I appealed a week ago but have heard nothing.

  310. Steve, we are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  311. Liz, we are sorry for the difficulty you are experiencing. We’d encourage you to call 1-800-REDCROSS to discuss your specific situation with a representative. Thank you.

  312. Why not receive red cross assistance, because I lost a water well and part of my roof fell in the house. I didn’t receive from Fema.

  313. Arthurine, we wish we could help everyone, but there are many who have been affected by Hurricane Harvey that may not be qualified for this program. You may qualify for other forms of Red Cross support, including sheltering, cleaning supplies, food, health and mental health support and spiritual care.

    Eligible households include those in areas most severely impacted by the storm, who were displaced by the storm for several days, and have expressed an immediate need for financial assistance to cover life-sustaining items like food and clothing. The applicant’s identity must also be successfully verified.

    In addition, as resources allow, the Red Cross will be working alongside our community partners to initiate long-term recovery services, including additional assistance. Qualifying for this financial assistance program will not be a pre-condition for applying for future services. We also strongly encourage you to apply for federal assistance by registering online at http://www.DisasterAssistance.gov.

  314. I received a text stating I was approved for the $400 assistance but when I click on the link it asks me the same questions to verify my identity over and over and over. It never goes to anything else. Just the same questions. The sum of my last 4 digits of my phone number, county associated with me, email associated with me, phone number associated with me,…..etc. What am I doing wrong? I sat on hold to talk with someone for over half an hour before I had to leave. Please help me. Thank you so much in advance for your help.

  315. Amy, we are sharing your question with our resolution team. Someone on that team will contact you with any follow up about your specific situation. Thank you for your patience.

  316. i was told by red cross to call today if i didn’t get the 11 digit reference number from you guys by noon today. after 30 min hold i got through and was told i needed to be transferred when they did that i was on hold for another 30 mins and the call dropped. now i can’t get anyone on the phone and its 3 hours later. what kind of bullshit is this?

  317. Joe, we are sorry for the inconvenience and the frustrations you are feeling. Some people are reporting that the email with the reference number was routed into their spam folders. Please check your spam or junk mail folder and see if the information you need is there. If not, please let us know. Thank you.

  318. well i was approved for harvey assistance i had 400 dollars sent to walmart and now that money will sit there forever. i have not been given the 11 digit reference code. i called 5 times in 4 hours getting disconnected 3 times and given different info twice. i am sorry for wasting your help america but this game of tag isn’t worth 400 dollars. i will find a way even to make ends meet even if i have to sell myself.

  319. Joe, we are sorry for the inconvenience. Some people are reporting that the email with the reference number was routed into their spam folders. Please check your spam or junk mail folder and see if the information you need is there. If not, please let us know. Thank you.

  320. I have contacted 1800redcross as instructed. The representative stated that they can not access or REFERENCE numbers. Why are you instructing us to call them if you know they can’t help us. I would rather someone be honest and let us know if we will actually EVER get this $400. That way I’m not stressing over it after this catastrophic event my family has already endured. Can someone please route me to someone who can provide honest and truthful information? Thank you

  321. Erik, we are sorry for the confusion, and we are now sharing your issue directly with our resolution team. Someone on that team will contact you with any follow up about your specific situation. Thank you for your patience.

  322. I just wrote a comment and now it’s gone so here it is again! I received a text from 888-526-9530 stating I was eligible for $400.00 and to go to the website I did and answered the questions only to see it said not qualified. However I could appeal and would hear back in 72 hours. A week later I have not heard anything. So like I said I wrote a comment at around 5:00 pm today and now it’s gone. My wife applied at the same time and she received hers.
    Please help or answer me.
    Al Glaes

  323. Alan, there may be an issue because your wife has already received the money that you were both qualified to receive. To clarify things, however, we are forwarding your question to our resolution team. Someone on that team will contact you with any follow up about your specific situation. Thank you for your patience.