1 minute readMilitary Support

How To Send a Military Emergency Message through the Red Cross Hero Care Network

This was originally published on the American Red Cross in the National Capital Region Blog.

The Red Cross supports our troops through a uniquely-developed tool called the Hero Care Network. We recognize that there may be times when emergencies occur. Using this free tool, military families are able to reach out to their loved ones 24/7, providing them extensive access to any location. Every day, more than 280 military families request assistance through the Hero Care Network by either using our online self-service tool via computer, tablet, or cell phone, or by calling a Communication Specialist.

In order to be eligible for assistance, one must be:

  • An active duty member of the Army, Marines, Navy, Air Force, Coast Guard
  • An active member of the Guard and Reserve of all military branches
  • A civilian employed by or under contract to the Dept. of Defense and stationed outside the continental United States
  • A cadet or midshipman at a service academy; ROTC cadet on orders for training
  • A Merchant Marine aboard a U.S. Naval Ship

You can initiate a request for Red Cross emergency assistance for members of the military currently serving on active duty by using the online self-service tool. Using a computer, smart phone or tablet, you can start a request for services and track its progress from anywhere in the world.

Please make sure to have the following available when making your request:

  • Full legal name
  • Rank/Rating
  • Branch of Service
  • Social Security Number or Date of Birth
  • Military Unit Address
  • For deployed service members: information about the deployed unit and home base unit
  • Name and contact of the immediate family member experiencing the emergency
  • Nature of the emergency
  • Where the emergency can be confirmed, such as a hospital, funeral home, etc.

To request assistance online, visit: http://www.redcross.org/get-help/military-families/emergency-communication, download the free Hero Care App, or text “GETHEROCARE” to 90999.

To request assistance via phone, call: 1-877-272-7337.

join the conversation.

We encourage you to comment on this blog. All viewpoints are welcome, but please be constructive. We reserve the right to make editorial decisions regarding submitted comments, including but not limited to removal of comments. The comments are moderated, so you may have to be a tiny bit patient in waiting to see them. We will review and post them as promptly as possible during regular business hours (Monday through Friday, 9:00 – 5:00). Please read our full comment policy.

Leave a Reply

Your email address will not be published. Required fields are marked *

  1. Hello! I’m Kristine from Georgia! I’m interesting about Sergeant Jan Wagner! He is US soldier and is in Syria now! I want he will leave Syria for emergency and what i can do for this?

  2. sir/maam i would like to ask if you could help my fiance he is injured and he msg me he is Dr Richard Thomas Williams kindly checked this name pls he is in syria a us military thank you he said they were ambushed

  3. What constitutes a red Cross message? If a soldier’s spouse is having legal issues that might require the soldier to come home and care for their child, is that eligible for a red Cross message?

  4. I need a copy of a red cross message I received in 2010 how do i go about getting that?

  5. hi my name rose I requested emergency leave for my fiance it was granted ..but our two children are sick one in and out of hospital the other lives in fear in regards of father being away for 14 months ..I don’t have a stable job hours are cut down ..I had issues paying my bills now I’m forced to stay in family members home on and off …please I need my fiance back home before something goes wrong with my children and so he can help me back on my feet ..it’s hard being single parent ..I have stress anxiety attacks I’m no longer strong to do this alone …please help him back home with flight ticket …it’s been 3 days I put in the request and it’s granted the only problem is that I have no money for him to come..he’s also stressing about his family and has to be there knowing there’s no way he can see his family before anything happens ….thanks so much I hope to hear from you soon ..